Billing Operations Manager

Zip•San Francisco, CA

7d•$145,000 - $165,000

About The Position

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role We are looking for a detail-oriented and process-driven Billing Operations Manager to own our end-to-end invoicing lifecycle. As we scale, our billing complexity has increased—spanning standard SaaS subscriptions, usage-based consumption models, and professional services. In this role, you will not just execute the billing; you will own the Billing Playbook. You will be responsible for streamlining our Order-to-Cash process, automating manual workflows, managing credit risk, and ensuring our AR ledger is impeccable. You will serve as the primary bridge between Deal Desk, Order Operations, Finance, and Sales, ensuring that what is sold is billed accurately and collected on time.

Requirements

Bachelor’s Degree in Accounting, Finance, or relevant work experience.
Minimum 5+ years of experience in Billing and Accounts Receivable, preferably at a high-growth SaaS company.
Experience implementing or transforming key systems and processes from the “ground-up” working closely with cross-functional teams.
Experience managing hybrid billing models (recurring subscription + usage/consumption).
Exceptional ability to interact, communicate, and present complex revenue topics clearly to key cross- functional teams and executive leadership
Ability to multitask and maintain organization in a dynamic, fast-paced environment.
Proven ability to independently drive complex projects under ambiguity and deliver results.
Proficient in MS office, experience with Netsuite a plus.

Responsibilities

Manage the end-to-end invoicing and collections process. ensuring accuracy, timely delivery, and adherence to contractual terms.
Establish and implement the Billing Playbook: Identify manual bottlenecks in the current billing process and implement automation to support hyper-growth.
Drive the collections process: monitor AR aging, automate dunning notifications, and conduct direct outreach to customers for past-due balances.
Establish and refine credit policies; assess credit risk for new and existing customers to minimize bad debt exposure.
Partner with Engineering and Product to ensure usage data is captured and reported into our billing systems accurately.
Proactively monitor and implement strategies to maintain strong collections, optimizing cash flow and minimizing bad debt exposure.
Serve as the escalation point for complex billing inquiries and disputes; resolve issues with a "customer-first" mindset while protecting Zip’s revenue.
Collaborate with Sales and Deal Desk during the negotiation phase to ensure non-standard billing terms are operationally feasible.
Assist in the implementation or optimization of billing systems.
Create documentation and standard operating procedures (SOPs) for the billing function