Manager, Billing & Imaging
About The Position
Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Manager, Billing & Imaging for Truckload Solutions, will be responsible for executing and overseeing the full billing and imaging lifecycle. Ensures accurate, timely, and compliant invoicing and documentation while maintaining strong administrative controls. This role leads a small team while working closely with Operations, Finance, Corporate Accounting, Sales, Customer Support, and IT. Manages sensitive billing data, financial information, and confidential customer documentation, ensuring controlled distribution and high standards of data integrity.
Requirements
- Bachelor's Degree in accounting or finance (required)
- 3+ years transportation, logistics, or freight billing (preferred)
- Work experience with billing and reconciliation Medium
- McLeod TMS, imaging systems, and billing automation tools. Medium
- Microsoft Excel proficiency (PivotTables, basic-to-moderate formulas such as VLOOKUP/XLOOKUP, SUMIF(S), data sorting/filtering, and report formatting). High
- Must have excellent analytical, organizational, and communication skills. Medium
- Knowledge of billing workflows, administrative controls, and documentation requirements Medium
- Ability to operate as a hands-on working manager in a small but growing department. Medium
- Ability to build and maintain billing/financial reports and distribute sensitive data with discretion and accuracy. Medium
- Must have work experience managing others Medium
Responsibilities
- Lead the full billing cycle to ensure accurate, timely, and compliant invoicing.
- Monitor queues, aging, exceptions, and customer-specific requirements to prevent delays and revenue leakage.
- Resolve disputes and discrepancies with AR, Finance, and Operations while tracking key billing KPIs.
- Prepare, validate, and distribute billing, revenue, and profitability reports.
- Analyze trends to identify risks, workflow gaps, and improvement opportunities.
- Analyze profit margins and identify trends affecting financial performance.
- Maintain tariff structures and rating data within McLeod.
- Ensure accurate setup and compliance of customer and vendor contracts.
- Enforce compliance with customer requirements, internal controls, and regulatory standards.
- Oversee secure handling and storage of sensitive financial and customer data.
- Oversee document imaging to ensure accurate capture, indexing, and storage of load documents.
- Maintain quality standards aligned with customer requirements and manage imaging queues for billing readiness.
- Develop and enforce SOPs while supporting system enhancements and automation.
- Resolve vendor AP issues related to billing or documentation discrepancies.
- Partner with Procurement, Operations, and Finance to ensure accurate reconciliations and timely payments.
- Provide direction, coaching, and workflow oversight to a growing billing and imaging team.
- Partner across Accounting, Operations, Sales, and IT to ensure aligned, efficient processes.
- Serve as SME for billing, imaging, and administrative workflows, supporting onboarding and training.
- Performs other duties as assigned
- Complies with all policies and standards
Benefits
- In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
- Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
- In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
