Manager, Behavioral Health Technicians

Lifepoint Health • Holyoke, MA

3h • Onsite

About The Position

Valley Springs Behavioral Health Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being, so you can provide exceptional care to others. As a Behavioral Health Technician (BHT) joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• Bachelor’s degree in Psychology, Social Work, Business Administration, or related field from an accredited school required.
• Three years of behavioral health experience required.
• CPR certification is required within 30 days of employment and prior to any patient contact.
• De-escalation certification is required within 30 days of employment and prior to any patient contact.
• Knowledge of behavioral health.
• Strong leadership and organizational skills.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Excellent communication and interpersonal skills.

Nice To Haves

• One year of leadership/management experience preferred.

Responsibilities

• Manages the daily operations of the assigned department or function to ensure alignment with departmental and organizational objectives.
• Ensures regulatory compliance and oversees the acquisition and maintenance of equipment and supplies.
• Fosters a professional, growth‑oriented environment, ensures the department maintains its critical role in the continuum of care, and serves both internal and external stakeholders.
• Plans and reviews work, ensuring quality standards, and managing hiring, training, performance evaluations, corrective actions, and terminations, while maintaining regular and reliable attendance to support consistent leadership.
• Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Manages staff relations including performance management, staff satisfaction, and conflict management.
• Perform and oversees scheduling, staff development, recruitment, payroll, and student engagement.
• Monitors departmental budgets, regulatory compliance, departmental contracts, and vendor relations.
• Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.
• Creates and fosters an environment that encourages professional growth.
• Ensures department stays focused on their important role in the continuum of care.
• Have regular and reliable attendance.
• Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
• Exhibit a comprehensive understanding of healthcare regulatory and compliance.
• Skilled in the application of policies and procedures.
• Manages the work of others, including planning, assigning, scheduling and reviewing work, and ensuring quality standards.
• Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.
• Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
• Other duties as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager