Manager, BCM

BMO•Toronto, ON

3d•CA$69,000 - CA$129,000

About The Position

The role of the Manager, BCM is to own the Blue Rewards Business Continuity Management program. The Manager, BCM will update, amend and review all Business Impact Assessments, Business Continuity Plans, Crisis Management Plan, IT Disaster Recovery Plan and associated documentation on an annual basis. The Manager, BCM will liaise will all internal departments and coordinate with BMO counterparts to ensure plans meet business, regulatory and audit requirements. The Manager, BCM will conduct training and live exercises to test the plans and responses, documenting and resolving identified gaps from each exercise. The role will include Incident Commander responsibilities requiring 24/7 Incident Response and Management for all of Blue Rewards on a rotational basis. The role also includes the Change Manager Role which provides 7.5/5 Change Request (CR) Review, Assessment and Approval of CR’s requested for production system implementations, including CERT and Training environments on a rotational basis.

Requirements

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Nice To Haves

Industry certification in BCP or CP is considered an asset.

Responsibilities

Update, amend and review all Business Impact Assessments, Business Continuity Plans, Crisis Management Plan, IT Disaster Recovery Plan and associated documentation on an annual basis.
Liaise with all internal departments and coordinate with BMO counterparts to ensure plans meet business, regulatory and audit requirements.
Conduct training and live exercises to test the plans and responses, documenting and resolving identified gaps from each exercise.
Perform Incident Commander responsibilities requiring 24/7 Incident Response and Management for all of Blue Rewards on a rotational basis.
Perform the Change Manager Role which provides 7.5/5 Change Request (CR) Review, Assessment and Approval of CR’s requested for production system implementations, including CERT and Training environments on a rotational basis.
Provide support to an assigned business/group regarding Business Continuity Management (BCM) Frameworks, including enhancing processes and protocols and providing subject matter expertise and guidance to mitigate risk.
Participate in the development, implementation, and maintenance of Business Continuity Planning (BCP) Projects and Recovery Capabilities for the designated jurisdiction and business/group.
Work with designated groups to ensure critical processes are in place in the event of a significant business interruption.
Ensure Business Continuity Planning/Event Management compliance with internal/external regulatory policies and guidelines.
Foster a culture aligned to BMO purpose, values and strategy and role model BMO values and behaviours in all that they do.
Ensure alignment between values and behaviour that fosters diversity and inclusion.
Regularly connect work to BMO’s purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow through.
Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attract, retain, and enable the career development of top talent.
Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
Provide guidance for mid-sized to large enterprise-wide BCM initiatives and event management incidents.
Act as a trusted advisor to assigned business/group.
Influence and negotiate to achieve business objectives.
Recommend and implement solutions based on analysis of issues and implications for the business.
Assist in the development of strategic plans.
Identify emerging issues and trends to inform decision-making.
Lead the development, maintenance and management of the LOB Incident Management and Recovery Process.
Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
Help determine business priorities and best sequence for execution of business/group strategy.
Develop and maintain effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
Represent business/group on jurisdictional / enterprise response, recovery and status team in the event of a business interruption incident.
Break down strategic problems, and analyse data and information to provide insights and recommendations.
Manage databases and provide support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.
Coordinate the management of databases; ensure alignment and integration of data in adherence with data governance standards.
Monitor and track performance, and address any issues.
Design and produce regular and ad-hoc reports, and dashboards.
Ensure quarterly reporting deliverables and participate in the presentation of results and trend reporting for management review.
Build change management plans of varying scope and type; lead or participate in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Lead or participate in defining the communication plan designed to positively influence or change behaviour; develop tailored messaging; and identify appropriate distribution channels.
Initiate and manage the event status monitoring and reporting.
Provide input into the planning and implementation of operational programs.
Execute work to deliver timely, accurate, and efficient service.
Manage BCP/Event Management/Disaster Recovery programs.
Support the implementation of the Business Continuity, Problem/Event/Recovery Management Frameworks for designated businesses/groups.
Provide guidance & support to senior leaders on the development of Business Continuity recovery plans.
Ensure plan maintenance and governance activities are completed in alignment with enterprise directives and guidelines.
Coordinate the implementation and facilitation of BCP solutions, including developing & maintaining business continuity documents.
Participate in the development, maintenance and management of the business/group Problem Event Management and Recovery Process.
Work with internal stakeholders to manage the business continuity plan review, training and testing requirements.
Support the business/group with business continuity impact assessments.
Coordinate the responses of the affected business units in support of the Crisis activities.
Engage in Incident Response Team representing Enterprise BCM.
Lead Business Continuity related projects, audits and examinations as appropriate.
Keep abreast of business continuity planning industry standards, best practices, regulatory trends, and Federal Financial Institution Examination Council (FFIEC) guidelines.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.