Manager, Banking Center

Gateway First Bank•Cherokee, OK

About The Position

The Manager, Banking Center is responsible for the efficient daily operations of a full-service banking center. This position will provide a superior customer experience and promote a service culture through coaching, guidance and staff motivation. Responsible for achieving banking center goals supporting new business development, client referrals and retention and expansion of account relationships.

Requirements

Advanced knowledge of bank products, services, sales techniques, and concepts.
Advanced knowledge of applicable regulations.
Excellent client service, relationship building and business development skills.
Strong communication and interpersonal skills.
Excellent problem-solving skills.
Proficient in MS Office applications.
Ability to coach employees.
Ability to make quality decisions.
Ability to motivate others and demonstrate good team building skills.
Exemplifies the Gateway Values: Stay Growth Oriented, Make a Difference, "Get it Done" Attitude, Be a Team Player, Do the Right Thing.
Bachelor's Degree in Business, Finance, Accounting, or related equivalent experience.
7 years of banking experience required.
Experience in management or supervisory capacity in a financial institution or related field pre.

Responsibilities

Manages the banking center team and plans work activities for self and banking center.
Provides periodic management support for other banking centers.
Creates a positive working environment that facilitates exceptional service, expanding profitable customer relationships and employee engagement.
Supports an environment that promotes a level of care that makes customers feel welcomed, significant and engaged. Manages escalated customer situations.
Encourages banking center team to take ownership of achieving personal and banking center goals. Strategizes plans and actions to improve quality of banking center's service.
Facilitates regular team meetings and performs coaching sessions focused on product knowledge, service, product training, customer service and teamwork.
Collaborates with other internal business partners to provide comprehensive solutions to customer's financial needs.
Participates in community organizations and activities to enhance the bank's image and develops additional business and referral sources.
Serves as a communication link between all departments and leadership to ensure the banking center team is informed and understands directives, bank financial performance, initiatives and other pertinent information.
Ensures the banking center is compliant with established operating policies and procedures and regulatory requirements. Maintains security procedures and ethical oversight of the banking center operations.
Participates in the department hiring, promotion, and review process while managing, mentoring and improving support staff performance. Coaches and develops team to ensure we are meeting the needs of the company.
Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
Performs related responsibilities as required or assigned.