Insomniac - Manager, Back of House Operations

Insomniac Events•Calabasas, CA

8d•Hybrid

About The Position

Insomniac is seeking a highly motivated self-starter with a passion for dance culture and a strong background in operations management to join their team as an Operations Manager focusing on back of house (BOH) operations. The ideal candidate is detail-oriented and experienced in managing multiple departments within the operations of Insomniac concerts. They must be able to pre-plan and execute plans effectively for Insomniac’s festival model. This position reports to the Senior Festival Producer and is a hybrid role requiring office presence.

Requirements

5+ years of event coordinating/planning and execution.
Proficiency in spreadsheets.
Ability to effectively manage groups of staff.
Must be motivated with an “Everything is possible” attitude.
Must be an active problem solver, instilled with a sense of urgency for projects large and small.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Nice To Haves

Passion for dance music and culture.

Responsibilities

Manage all departmental planning and execution of back of house operations.
Partner directly with the Festival Promoter and Producer to adjust as necessary to meet all goals.
Build radio channel matrix, communicate equipment order quantities, schedule radio pick-up hours, and work with radio vendor to execute equipment requirements on-site.
Partner with Site Production to ensure all departments have enough workspace on-site.
Manage all load-in and/or truck stop operations, which entails hiring a Gate Guard or Truck Stop Manager, creating a load-in operations plan, and making sure all load-in materials are in place to carry out proper procedures.
Forecast staff catering needs, bid and employ staff catering vendors, produce accurate meal projections, and collaborate with the vendor(s) to construct dining operations.
Build a staff advancing plan & timeline in collaboration with the site management, and lead the advancing team to execute and advance needs with all Insomniac staff and vendors.
Partner with our travel agency to ensure adequate, cost-efficient travel accommodations for all staff, and assess hotel requests to ensure adherence to Insomniac’s travel policies.
Create the staff guide and ensure it is distributed to all departments on site per show.
Ensure OSHA-certified PPE is readily available to staff on-site.
On-site festival responsibilities include managing the production and operations runner, being an information hub for all staff and vendors, and working with Producer to coordinate daily production meetings and help track timeline progress.
Assist other departments on site as needed.
Manage the budget and operations of credentials, catering, radios, travel & hotels, office assignments, artist dressing rooms, artist hospitality, artist lounge, artist relations, and artist transportation.
Develop the departmental forecast with the goal of finishing a show under budget or meeting budget.
Manage festival guest list requests and operations, and audit allocations.
Partner closely with the Procurement Manager to bid BOH assets & operations.
Oversee the creation, order, and distribution of all credential assets.
Design festival credential plan and asset order timeline with FOH and Project Managers, and facilitate a festival access control plan by creating credential boards with the support of the Security Director.
Estimate staff and artist parking capacities, and communicate needs to FOH and Project Managers to acquire sufficient parking lot space.
Forecast, compile, and manage all credential, catering, and radio requests for each assigned show.
Oversee and help facilitate staff, guest list, artist, and media check-in locations by ensuring efficient hours of operation, sufficient credential orders, and proper staffing.
Build out credential check-in system, and train credentials staff to use system, manage uploads, and audit requests.
Manage and work with Artist Relations, Hospitality, Transportation, and Dressing Room team leads to ensure successful operation.
Review artist hospitality rider requests, and ensure costs are aligned with the show budget.
Fulfill artist dressing room needs by ordering adequate infrastructure and hiring an artist decor team.
Manage an artist lounge team, help curate activations and vendors that align with the festival brand, and establish an experiential artist space.
Collaborate with Front of House Manager and Artist Transportation Manager to implement an Artist Transportation traffic route.
Recruit, hire, train and develop operational support team members.