Insomniac - Manager, Back of House Operations

Live Nation Entertainment • Calabasas, CA

8d • Hybrid

About The Position

Insomniac is seeking a detail-oriented Operations Manager to focus on back of house (BOH) operations for concerts. This role involves managing multiple departments within BOH, with a strong emphasis on pre-planning and effective execution aligned with Insomniac's festival model. The position reports to the Senior Festival Producer and requires a hybrid schedule in the office.

Requirements

• 5+ years of event coordinating/planning and execution
• Proficiency in spreadsheets
• Ability to effectively manage groups of staff
• Must be motivated with an “Everything is possible” attitude
• Must be an active problem solver, instilled with a sense of urgency for projects large and small
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Nice To Haves

• Passion for dance music

Responsibilities

• Manage all departmental planning and execution of back of house operations.
• Partner directly with the Festival Promoter and Producer to adjust as necessary to meet all goals.
• Build radio channel matrix, communicate equipment order quantities, schedule radio pick-up hours, and work with radio vendor to execute equipment requirements on-site.
• Partner with Site Production to ensure all departments have enough workspace on-site.
• Manage all load-in and/or truck stop operations, which entails hiring a Gate Guard or Truck Stop Manager, creating a load-in operations plan, and making sure all load-in materials are in place to carry out proper procedures.
• Forecast staff catering needs, bid and employ staff catering vendors, produce accurate meal projections, and collaborate with the vendor(s) to construct dining operations.
• Build a staff advancing plan & timeline in collaboration with the site management, and lead the advancing team to execute and advance needs with all Insomniac staff and vendors.
• Partner with our travel agency to ensure adequate, cost-efficient travel accommodations for all staff, and assess hotel requests to ensure adherence to Insomniac’s travel policies.
• Create the staff guide and ensure it is distributed to all departments on site per show.
• Ensure OSHA-certified PPE is readily available to staff on-site.
• On-site festival responsibilities will be to manage the production and operations runner, be an information hub for all staff and vendors, and work with Producer to coordinate daily production meetings and help track timeline progress.
• Assist other departments on site as needed.
• Manage festival guest list requests and operations, and audit allocations.
• Partner closely with the Procurement Manager to bid BOH assets & operations.
• Oversee the creation, order, and distribution of all credential assets.
• Design festival credential plan and asset order timeline with FOH and Project Managers, and facilitate a festival access control plan by creating credential boards with the support of the Security Director.
• Estimate staff and artist parking capacities, and communicate needs to FOH and Project Managers to acquire sufficient parking lot space.
• Forecast, compile, and manage all credential, catering, and radio requests for each assigned show.
• Oversee and help facilitate our staff, guest list, artist, and media check-in locations by making sure the hours of operations are efficient, the proper credentials are sufficiently ordered, and the check-in managers have properly staffed each check-in location.
• Build out credential check-in system, and train credentials staff to use system, manage uploads, and audit requests.
• Manage and work with Artist Relations, Hospitality, Transportation, and Dressing Room team leads to ensure successful operation.
• Review artist hospitality rider requests, and ensure costs are aligned with the show budget.
• Fulfill artist dressing room needs by ordering adequate infrastructure to accommodate artist requirements, and hiring an artist decor team to maintain the Insomniac and/or Festival brand aesthetic.
• Manage an artist lounge team, help curate activations and vendors that align with the festival brand, and establish an experiential artist space.
• Collaborate with Front of House Manager and Artist Transportation Manager to implement an Artist Transportation traffic route.
• Recruit, hire, train and develop operational support team members.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed