Manager - AV & Event Technology Operations

GMSC Operations Technology • New York, NY

1d • Onsite

About The Position

GMSC Operations Technology, a subsidiary of Vornado Realty Trust, seeks a Manager of Audio Visual and Event Technology to lead the strategic oversight and daily operational success of A/V, technology, and production resources across our Midtown Manhattan portfolio. This role is the bridge between technical execution and corporate excellence, requiring technical knowledge and experience in AV event production and AV fixed installation, ensuring white-glove service for executive leadership and high-profile tenants.

Requirements

• 5+ years of professional experience as a Project Manager, Field/Broadcast Engineer, or Technical Producer in a high-pressure corporate environment.
• Ability to read/follow complex AV system flow diagrams.
• Proficiency in MS Office (Word, PowerPoint, Outlook).
• Must be able to work on-site in Midtown Manhattan 5 days/week, lift 50+ lbs, and climb ladders.

Nice To Haves

• CTS, Crestron, Dante, or Q-SYS certifications.

Responsibilities

• Manage the end-to-end lifecycle of A/V and event technology services, ensuring all Midtown locations meet Vornado’s gold standard for corporate excellence.
• Lead comprehensive A/V infrastructure projects, from initial scoping and budgeting to final commissioning and stakeholder hand-off.
• Act as the primary escalation point for high-stakes corporate events, providing a seamless technology interface for executive leadership.
• Oversee technical documentation, asset management, and preventative maintenance schedules to ensure 100% uptime of mission-critical production environments.
• Direct internal teams and external integrators, holding partners accountable for service level agreements (SLAs) and project deadlines.
• Establish protocols for rapid incident response and root-cause analysis to professionally mitigate technical risks.
• Build and manage production workflows (router configuration, signal flows, technical proposals).
• Provide baseline operations for live events, including Yamaha audio consoles, Blackmagic ATEM switchers/routers, Panasonic PTZ cameras, and Ross Xpression/Carbonite systems.
• Direct the troubleshooting of Crestron control systems, Dante audio networks, and Q-SYS distribution workflows.
• Manage Digital Signage (Brightsign), Content Management Systems (AppSpace), LED walls, and advanced Video/Audio-conferencing (including Telepresence).
• Facilitate hardware upgrades, modifications, and software updates to production workflows.

Benefits

• Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees