Manager, Audrey’s Museum Store and Retail Operations

Skirball Cultural Center•Los Angeles, CA

13d•Onsite

About The Position

The Skirball Cultural Center seeks a dynamic and experienced store manager for our onsite museum store, Audrey’s. The store manager will oversee the daily operations, financial performance, and staffing of both the physical museum store and its growing online business. Reporting to the Director of Visitor Experience, with a dotted-line relationship to the Vice President of Communications and Marketing, this role is responsible for ensuring efficient, accurate, and visitor-focused retail operations that align with the Skirball’s broader institutional mission. The Store Manager will lead all aspects of retail operations, including systems and procedures, financial controls, staffing, and cross-departmental collaboration. The position supervises a team that includes the Assistant Store Manager, two full-time Sales Associates, a part-time buyer/merchandiser, and additional part-time or seasonal staff as needed. The Manager also interfaces with docents, volunteers, members, and other community stakeholders who serve as ambassadors for the store and the Skirball experience. The ideal candidate brings proven success in both brick-and-mortar and online retail operations, along with enthusiasm for integrating the store into the life of a vibrant Jewish cultural institution. This includes supporting museum exhibitions, family programming, and community lifecycle events such as weddings, b’nai mitzvahs, birth ceremonies, and other Jewish rituals. While expertise in Judaica is not required, the successful candidate will demonstrate curiosity, appreciation, and excitement for stewarding one of the last remaining brick-and-mortar Judaica stores in Los Angeles, while identifying opportunities to expand its online reach and deepen its connection to the Skirball’s diverse audiences and programming.

Requirements

High school diploma required
Experience managing and inspiring a team and resolving employee issues
Knowledge of retail accounting practices, in particular the concept of open-to-buy
Ability to professionally communicate information through oral, written, and technological methods to a wide variety of internal and external stakeholders, including writing copy for merchandise signage and online merchandise descriptions
Retail sales and decision-making experience that includes providing a high level of customer service, building relationships with clients, purchasing based on customer desires, merchandising, positively resolving customer issues in the moment, managing a staff of least 5
Understanding of how both small and large retail companies operate
Ability to work any day of the week, holidays, exhibition openings, and late-night special events
Working knowledge of computer and business software applications, particularly Microsoft Suite, and Shopify, and some basic familiarity with Photoshop.
A passion for the Skirball’s guiding values, a work philosophy of integrity and honesty, and the desire to foster a culture of diversity and inclusiveness for employees and visitors

Nice To Haves

relevant experience at a small and/or independent business
foreign language skills

Responsibilities

Track and meet daily, weekly, and monthly sales goals and operational metrics
Manage incoming and outgoing financial paperwork, including invoices and accounting entries
Ensure expenses comply with approved budgets and organizational policies
Analyze sales, expenses, and operational data to support profitability and efficiency
Perform and oversee all POS-related activities to ensure accurate transactions
Supervise and resolve complex customer transactions, including returns and special orders
Manage stock levels and oversee the annual physical inventory process
Ensure adherence to all loss prevention, cash-handling, and operational procedures
Assist in the organization’s annual budgeting process
Oversee order fulfillment for the Shopify-based online store
Ensure backend systems, inventory accuracy, and transactional processes function smoothly
Reviews open-to-buy numbers in preparation of stocking and restocking for exhibitions, programs, holidays, life-cycle events, etc.
Oversee day-to-day store operations and ensure consistent floor coverage
Create and maintain an inclusive, supportive, and service-oriented team environment
Train, coach, and evaluate employees on operational standards and service expectations
Maintain and update an operations manual that establishes policies and procedures
Lead scheduling with consideration for exhibitions, holidays, programs, festivals, and private events
Approve staff timesheets
Assist with recruiting, interviewing, and hiring part-time employees and volunteers
Collaborate on employee engagement and retention strategies
Act as manager-on-duty as needed, particularly on weekends
Support the Visitor Experience team, with any shared general information with visitors
Coordinate operational readiness for special exhibitions, programs, and events