Manager, ATM Operations and Experience

Municipal Credit Union • New York, NY

2d • Onsite

About The Position

The ATM Operations and Experience Manager is responsible for the overall management, performance, and security of MCU’s ATM network. This role ensures operational excellence, regulatory compliance, and member satisfaction by overseeing daily ATM activities, vendor relationships, and strategic initiatives to enhance ATM services.

Requirements

• Bachelor’s degree in business, Finance, or related field (Master’s preferred).
• Minimum 5 years of experience in ATM operations or financial services management.
• Strong knowledge of ATM hardware/software, transaction processing, and regulatory compliance.
• Excellent analytical, communication, and vendor management skills.
• Proficiency in Microsoft Office Suite and ATM monitoring platforms.

Nice To Haves

• Strategic thinker with a track record of innovation and results.
• Skilled in managing effective teams that default to action and accountability.
• Proven ability to build relationships across all levels of the organization.
• Committed to developing others and fostering inclusive, high-performing teams.
• Effective communicator and facilitator of change.

Responsibilities

• Manage daily operations of MCU’s ATM fleet, including cash replenishment, balancing, and uptime monitoring.
• Ensure timely resolution of service issues and preventive maintenance.
• Maintain compliance with federal, state, and MCU policies, including PCI and FFIEC standards.
• Monitor fraud activity and implement mitigation strategies.
• Serve as primary liaison with ATM vendors, armored carriers, and processors.
• Negotiate contracts and enforce service-level agreements.
• Review and approve invoices accurately to ensure timely payments to vendors.
• Prepare and analyze ATM performance reports, transaction volumes, and downtime metrics.
• Recommend improvements to optimize efficiency and member experience.
• Lead ATM expansion, upgrades, and feature enhancements.
• Collaborate with IT, Finance, and Branch Operations to align ATM strategy with MCU’s goals.
• Supervise ATM support staff and coordinate cross-functional efforts.
• Provide training, coaching, and performance evaluations.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Flexible paid time off
• 11 paid holidays annually
• 401(k) with an 6% employer match per pay period
• Discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager