Manager/Associate Director of Salesforce Administration & Business Intelligence

Zeta Charter Schools•New York, NY

4d•$90,000 - $125,000•Hybrid

About The Position

Zeta is seeking a Manager/Associate Director of Salesforce Administrator with a Bachelor’s degree in Information Systems, Business Administration, or a related field, and at least 2 years of Salesforce administration experience. This role requires a proven record of improving processes, driving user adoption, and managing CRM systems in complex organizations. The ideal candidate thrives at the intersection of Salesforce administration, technical project management, and systems analysis, and can independently drive cross-functional initiatives. They should be a strong project manager and systems thinker, capable of balancing multiple priorities in a fast-paced environment, with strong analytical and communication skills, experience managing data and integrations, and a deep understanding of Salesforce best practices and functionality. The Network office is located at 401 W. 218th St., New York, NY 10034. The Network team follows a hybrid work schedule: working in-person from the office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if the team’s scope of work permits.

Requirements

Bachelor’s degree in Information Systems, Business Administration, or a related field
At least 2 years of Salesforce administration experience
Proven record of improving processes, driving user adoption, and managing CRM systems in complex organizations
Strong project manager and systems thinker
Ability to balance multiple priorities in a fast-paced environment
Strong analytical and communication skills
Experience managing data and integrations
Deep understanding of Salesforce best practices and functionality, including: workflows, custom objects, formula fields, reporting, dashboards, and automation tools
Work authorization is required (candidate must have permanent authorization to work in the U.S.)

Nice To Haves

Salesforce Administrator certification
Education Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and/or Developer experience
Experience with Microsoft SQL or other database management
Experience with Power BI or similar business intelligence and data visualization tools
Experience supporting K-12 education processes

Responsibilities

Serve as the primary system administrator for the Salesforce environment, leading the ongoing deployment of the platform including maintenance, support, optimization, and long-term development
Manage day-to-day platform administration, including user account maintenance, permissions, workflows, reports and dashboards, custom objects and fields, automations, system audits, upgrades, and data integrity
Partner closely with stakeholders across Outreach & Enrollment, Marketing, Operational Excellence, and IT to identify, develop, and implement Salesforce solutions that improve efficiency and user adoption
Design, build, and maintain dashboards and reports using tools such as Power BI to support deep-dive analysis, operational insights, and custom reporting
Build and maintain data sources and system connections to support business intelligence infrastructure
Troubleshoot reporting issues and ensure the ongoing accuracy and integrity of Salesforce and reporting data sources
Oversee Salesforce integrations, data feeds, and cross-functional system impacts while supporting change management and development processes alongside internal teams and external vendors
Train and support Salesforce users across the organization, helping to build Salesforce fluency and operational excellence across teams
Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed