Manager Assistant -Merchant Operations

American Express•New York, NY

7d•$89,250 - $150,250

About The Position

The Manager’s Assistant (MA) to the VP of Merchant Operations will play a critical role in supporting the VP and Merchant Operations Leadership Team in defining and executing the organization’s strategic agenda. This individual will help establish and manage the operating rhythm of the VP’s office, ensuring the team remains focused on its priorities, measures progress effectively, and delivers against key commitments. The MA will serve as a trusted thought partner to the VP and a key collaborator across Merchant Operations leadership, GRRO leadership, and partners across the organization. This is a hands-on role requiring strong analytical and operational capabilities, business judgment, executive communication, and organizational discipline. The successful candidate will be proactive, comfortable moving between strategic and administrative priorities, and able to anticipate needs and drive work forward with limited direction. Merchant Operations is an international organization. The MA will work across markets and time zones and must have the flexibility to participate in meetings and support key priorities outside of traditional local business hours when needed.

Requirements

Experience in operations, analytics, MerchantForce, COE, field/client-facing roles, or a similar environment preferred
Strong business acumen and the ability to connect operational performance, frontline realities, and strategic priorities
Hands-on experience producing and maintaining accurate business and operational reports; ability to interpret data, uncover trends and performance drivers, and translate findings into actionable business insights
Strong collaboration and relationship-management skills, with the ability to work effectively with senior leaders and partners across functions and geographies
Advanced Excel and data-analysis skills; familiarity with reporting, visualization, or analytics tools preferred
Experience designing and managing KPIs, scorecards, dashboards, and other performance-management frameworks preferred
Demonstrated proactive mindset, with the ability to anticipate needs, take initiative, solve problems, and drive work forward
Excellent written and verbal communication skills, including the ability to create clear, compelling executive-level presentations and narratives
Strong organizational and business-management discipline, with the ability to manage recurring administrative and operational processes, multiple stakeholders, and competing deadlines with accuracy and follow-through
Ability to serve as a thought partner, bringing an independent perspective, asking thoughtful questions, and connecting strategy with practical execution
Ability to operate with independence, judgment, discretion, and comfort with ambiguity in a fast-paced environment
Experience working across international teams and time zones, with flexibility to support an international schedule when required
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

Establish and manage the operating rhythm for the VP and Merchant Operations (MO) Leadership Team, including team agendas, business reviews, planning sessions, decision forums, action tracking, and follow-up
Partner with the VP and Leadership Team to shape and manage the organization’s strategic agenda, translating priorities into clear initiatives, milestones, measures of success, and deliverables
Support development of and maintain Merchant Operations KPIs, scorecards, dashboards, and other performance-management tools that provide visibility into progress and areas requiring leadership attention
Own MO operational and performance reporting, including creating and running recurring reports, analyzing results, identifying trends and performance drivers, and translating data into actionable insights
Track strategic initiatives and commitments, proactively identifying risks, dependencies, and emerging issues and driving appropriate follow-up and escalation
Own key monthly, quarterly, and annual business management processes, including headcount tracking and reporting, organizational and distribution list maintenance, recurring submissions and deliverables, and support for mid-year and year-end colleague processes
Support development of senior leadership presentations, business updates, and executive communications that clearly articulate the Merchant Operations strategy, performance, progress, opportunities, and decisions required
Serve as a thought partner to the VP, synthesizing information, developing perspectives, pressure-testing ideas, and supporting key decisions and leadership discussions
Collaborate closely with Merchant Operations leadership, GRRO leadership, and cross-functional partners to advance shared priorities, resolve issues, manage dependencies, and drive initiatives to completion
Support town halls, colleague communications, leadership meetings, and recognition programs, helping connect colleagues to the organization’s strategy and celebrate contributions
Proactively identify opportunities to simplify processes, strengthen operating routines, improve reporting, and increase the effectiveness of the VP and Leadership Team
Build strong relationships across an international organization, collaborating effectively across markets, cultures, and time zones