Manager, Applied AI Engineer

Zoom

3d • $171,800 - $375,900 • Hybrid

About The Position

The Zoom Virtual Agent Deployment team bridges Sales and Engineering through hands-on technical validation. We enable customers to transition from pilot to production by deploying intelligent voice and chat agents that deliver measurable business outcomes. As a Manager, you will lead a team of technical experts responsible for designing, deploying, and scaling AI-driven customer engagement solutions.

Requirements

• 7+ years of experience in customer-facing technical roles, including at least 2 years in leadership or management.
• Proven success deploying complex SaaS or AI/ML solutions in enterprise environments.
• Have an understanding of LLM-based agent architectures, orchestration, and guardrails.
• Have hands-on experience with voice technology stacks (ASR, TTS, turn-taking, barge-in) and at least one major provider (e.g., ElevenLabs, Azure, Cartesia).
• Demonstrate proficiency in Python and working knowledge of TypeScript or Go for enterprise integrations.
• Excellent communication and stakeholder management skills across technical and business audiences.

Nice To Haves

• Have familiarity with contact center platforms (Genesys, Five9, NICE, Zoom Contact Center) or AI agent platforms (Decagon, Sierra, etc.).
• Have experience in regulated industries (healthcare, financial services, telecom) is a plus.

Responsibilities

• Leading, mentoring, and developing a team of AI deployment engineers and solution specialists.
• Overseeing proof-of-concept and production deployments across Zoom customer base.
• Ensuring projects meet quality, performance, and delivery objectives.
• Guiding the design and deployment of production-ready AI agents integrated with CRMs, telephony systems, and knowledge bases.
• Reviewing and approve technical architectures for scalability, security, and maintainability.
• Defining and track key performance indicators such as resolution rate and customer satisfaction.
• Partnering with Product and Engineering teams to identify and prioritize platform enhancements.

Benefits

• Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• We also have a location based compensation structure; there may be a different range for candidates in this and other locations
• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed