Mgr, Applications Support-Business & Rev
About The Position
The Manager of Information Services Applications is responsible for overseeing the day-to-day activities of analysts and programmers supporting all Information Services (IS) computer applications. This role provides leadership to ensure high user satisfaction, successful system implementation, and effective use of applications across the health system. As a member of WakeMed’s management team, the Manager participates in task forces and steering committees and plays a key role in shaping the credibility and effectiveness of the Information Services department both internally and externally. The Manager partners closely with the Director to develop staff, establish application roadmaps, maintain build standards, and ensure the department can support WakeMed’s long-term information systems needs.
Requirements
- Bachelor’s Degree in Business, Healthcare, Technology, or a related field (required)
- 5+ years of healthcare experience (required)
- 3+ years of management experience (required)
Nice To Haves
- Certification, licensure, or registration in field of practice (preferred)
- EPIC certification in area of responsibility (preferred)
Responsibilities
- Supervise, coach, and develop team members to build a high-performing, engaged team
- Provide ongoing feedback, performance management, and professional development
- Partner with Human Resources to develop recruitment plans, participate in candidate selection, interviews, and onboarding
- Support the management of application support functions, including application maintenance, IS project management, and web development
- Ensure reliable, efficient delivery of application services across the organization
- Oversee administration of client satisfaction surveys
- Develop and implement strategies to improve processes, service quality, and customer experience
- Stay current on emerging technologies and industry standards
- Research and recommend new products, vendors, and services
- Analyze existing information systems and recommend improvements
- Prepare proposals and specifications to obtain approval for technology changes
- Serve as a trusted technology advisor to senior leaders and department stakeholders
- Act as a business and technical consultant for decision support, training, and problem resolution aligned with business objectives
- Demonstrate WakeMed leadership behaviors, including: Respect for People, Communication, Teamwork, Commitment & Accountability, Wake Way 2 Excellence (WW2E)
- Utilize leadership competencies such as Planning and organizing, Delegation and empowerment, Talent selection and coaching, Decision-making and problem-solving, Continuous improvement and change leadership, Business acumen and partnership building, Influencing and inspiring others.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
