Manager, Application Support

Bridge Investment Group•Sandy, UT

About The Position

As the Manager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You’ll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.

Requirements

5+ years of experience in application support or IT operations
2+ years of people management experience
Strong experience with ServiceNow (ticketing, workflows, reporting)
Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.)
Experience with user access management and system administration
Knowledge of property management operations
Ability to manage multiple priorities in a fast-paced environment
Strong communication and cross-functional collaboration skills
Bachelor’s degree or equivalent experience

Nice To Haves

Experience with release management, UAT, or integrations
ITIL or ServiceNow certifications
Experience supporting large property portfolios

Responsibilities

Lead, mentor, and develop a team of 3+ support professionals
Manage ServiceNow ticket operations including intake, triage, escalation, and resolution
Establish SLAs, workflows, and reporting to ensure efficient support delivery
Analyze ticket trends and drive root-cause resolution
Serve as the escalation point and subject matter expert for Yardi platforms and integrations
Oversee user access, system configuration, and ongoing application support
Partner with vendors and internal stakeholders to resolve issues and implement enhancements
Lead application onboarding/offboarding for property transitions
Support release management, testing, and new system integrations
Maintain documentation, reporting, and communication with leadership

Benefits

Comprehensive insurance options, including Medical, Dental, and Vision
Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance
Company-paid Life Insurance, with the option to purchase additional coverage
Company-paid Long-Term Disability coverage
Access to a benefits concierge service for personalized support
Access to mental health and well-being resources
401(k) Plan with dollar-for-dollar company match up to 6% of pay
Paid Time Off (PTO)
11 paid holidays annually
Parental Leave (Four weeks as primary caregiver, or two weeks as secondary caregiver; up to twelve weeks for primary caregivers after two years of employment)
Tuition Reimbursement of up to $5,000 per year