Manager, Application Engineering - Atlassian Cloud Platform

Riot Games•Los Angeles, CA

7d•$176,700 - $247,000

About The Position

As Manager, Atlassian Cloud Platform, you will lead the team responsible for the strategy, administration, governance, delivery, and operational health of Riot’s Atlassian Platform, which currently includes Jira. You will manage a team of application engineers, administrators, solution architects, and/or analysts who partner with teams across Riot to build scalable systems of work, improve the Rioter experience, and enable better outcomes through thoughtful use of Atlassian technology. Jira is a foundational enterprise capability for planning, delivering, and operating work across Riot, supporting the majority of player-facing value streams. This is a player/coach role: you will set direction and create the conditions for your team to deliver while maintaining enough craft depth to guide platform architecture, configuration, automation, integrations, security, service management, and operational decisions. You will partner closely with Information Technology, Information Security, Enterprise, and teams across Riot to balance customer needs, platform standards, risk, capacity, and near-term business priorities. Success means building a healthy, high-performing team; delivering a dependable Jira platform; establishing clear and scalable governance; and providing a frictionless environment for game teams and the teams that support them. The ultimate goal is to help Riot teams spend less time blocked and more time making great games for players.

Requirements

At least 2 years of experience managing technical individual contributors in an enterprise platform, SaaS administration, business systems, application engineering, or related environment.
At least 6 years of experience working with Jira at enterprise scale as a business-critical platform, including environments with thousands of users, multiple sites, hundreds of projects or spaces, substantial work-item volume, and complex configuration or integration needs.
Experience operating a large SaaS platform with attention to reliability, security, access control, change management, support, and lifecycle management.
Demonstrated ability to set goals, manage performance, provide direct feedback, coach talent, and address performance issues in a timely and respectful way.
Experience hiring technical individual contributors and building a high-quality team through structured, objective assessment.
Experience prioritizing a team backlog and roadmap based on customer outcomes, technical capability, team bandwidth, operational risk, and organizational priorities.
Experience leading cross-functional technical initiatives involving multiple teams and stakeholders.
Strong written and verbal communication skills, including the ability to make complex platform decisions understandable to technical and non-technical audiences.
Ability to work effectively in an ambiguous, changing environment while maintaining clear priorities and a high bar for execution.

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, or equivalent experience, with multiple years in an application engineering role.
Experience with Jira Service Management, Assets, virtual agents, service portals, or configuration-management practices.
Experience with Jira Product Discovery, Jira Advanced Planning, Automation, Atlassian Analytics, Atlassian Guard, Rovo, ScriptRunner, Structure, eazyBI, or comparable Atlassian Marketplace applications.
Experience with Jira configuration-as-code, migration, environment promotion, configuration management, or tools such as Salto.
Experience operating Confluence at enterprise scale, including information architecture, security architecture, governance, and integration with Jira or other business systems.
Experience managing Atlassian licensing, vendor relationships, budgets, renewals, or commercial negotiations.
Atlassian certifications such as ACP-120, ACP-420, or equivalent demonstrated expertise.

Responsibilities

Manage and evolve a team of 2–5 application engineers by coaching them, providing performance management, identifying growth opportunities, and ensuring positive results.
Own interviewing and onboarding for new engineering team members.
Establish healthy team processes for intake, prioritization, discovery, solution design, delivery, change management, documentation, and support.
Deliver platform capabilities and improvements against clear commitments, keeping stakeholders informed about progress, risks, dependencies, trade-offs, and changes in priority.
Plan for keep-the-lights-on work, technical debt, platform maintenance, licensing needs, and other necessary technical investments alongside roadmap delivery.
Facilitate alignment across teams when platform decisions affect multiple business units, Jira spaces, service portals, integrations, or governance domains.
Build strong relationships with Atlassian and relevant vendors; manage vendor performance, escalations, and technical direction.
Advocate for the team while ensuring decisions optimize for Riot and player value rather than a single team or local preference.
Be accountable for the team’s output and successful delivery against commitments.
Promote contextual awareness of Riot’s company priorities, Information Technology strategy, Atlassian industry trends, and the needs of teams that rely on Jira.
Build healthy relationships with engineering teams across Riot globally to foster cross-team collaboration.