Manager Application Delivery

Gainwell Technologies LLC•Any city, OH

3d•$91,100 - $130,200•Remote

About The Position

This leadership role is responsible for overseeing multiple data, analytics, reporting, and operational support teams that enable service delivery excellence. The position focuses on transforming data into actionable business insights, driving operational performance, supporting client objectives, and leading strategic initiatives across reporting, business intelligence, workforce management, and operational analytics functions.

Requirements

7+ years of experience in data exchange, cloud platform, file transfer, Web API creation, reporting, analytics, business intelligence, workforce management, or operational support functions.
5+ years of progressive leadership experience managing reporting, analytics, operational support, or business intelligence teams, with a demonstrated track record of building high-performing organizations and developing talent.
Demonstrated success leading high-performing teams in a fast-paced operational environment, including coaching employees, managing competing priorities, influencing stakeholders, driving accountability, and delivering results through others.
Exceptional interpersonal, communication, and relationship management skills with the ability to build trust, navigate complex stakeholder environments, and confidently engage with clients, executives, and operational leaders.
Experience supporting large-scale service delivery, customer experience, healthcare, Medicaid, contact center, or BPO environments.
Strong stakeholder and client relationship management skills.

Responsibilities

Lead and develop multiple data and analytics teams supporting operational service delivery organizations.
Build, coach, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.
Ensure the delivery of accurate, timely, and actionable reporting, dashboards, and performance insights.
Partner with clients, operational leaders, and stakeholders to understand business objectives and reporting needs.
Provide visibility into SLA attainment, operational performance, customer experience, quality, productivity, and business outcomes.
Support performance management and process improvement efforts through data analysis and operational insight.
Identify trends, risks, root causes, and opportunities for operational improvement.
Drive reporting standardization, governance, and quality across multiple teams and accounts.
Partner with technology and transformation teams to support automation and modernization initiatives.
Support new client implementations, account transitions, and organizational growth initiatives.
Contribute to go-to-market activities, solution design, and client engagement efforts.