Manager - Application Delivery (CRM)

Old Dominion Freight Line•Thomasville, NC

About The Position

Provide leadership to application delivery teams and support teams including design, development and maintenance, content management, project and resource management and personnel recruitment, retention, and management. Develop system support policies, procedures, and standards in compliance with industry best practices and optimize operational activities to drive efficiency and achieve continuous improvement.

Requirements

Bachelor’s degree in Computer Science or related field or equivalent experience and education
12+ years of experience working through design, development, release cycle and delivering software
7+ years of experience directly managing development teams and projects
Salesforce experience required.
Ability to manage multiple projects and/or priorities successfully to completion
Solid foundation and understanding of Agile Development methodology
Experience in programming and software development
Excellent verbal and written communication skills
Proven ability to manage people and their career growth
Demonstrated leadership and problem-solving skills

Responsibilities

Manage and develop staff to achieve department objectives including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports
Work with Product Owners, Business Analysts and Project Managers to plan and execute projects
Ensure teams have appropriate product and technical direction as well as resources to deliver product functionality effectively, on schedule and within budget constraints
Lead the deployment of software, upgrades, enhancements, and fixes that are coordinated based on release schedules
Evolve new and existing software systems applications and architecture within designated applications
Coordinate and approve release and sprint planning, daily scrum meetings
Work with developers to resolve both technical and non-technical challenges and escalated problems or issues associated with projects
Take a leadership role in OD Technology leadership and planning initiatives
Evaluate project requests to determine feasibility and appropriate department resourcing for on-schedule completion
Responsible for managing the department staff including hiring, wage changes, and disciplinary action
Vendor relationship management as it relates to Salesforce.
Establish and maintain Salesforce delivery standards, governance processes, and release management practices.

Benefits

Great Health Benefits including a Zero premium medical plan for employee only coverage
Vision & Dental
Short Term & Long Term Disability
Flex Spending Accounts
401k Retirement plan with company match and additional company annual discretionary match opportunity
Life Insurance
Wellness Program
Tuition Reimbursement for Drivers and Technicians
Training and growth opportunities to build a career
Ability to advance through our promote from within philosophy
National Career Opportunities Available at our 260+ service centers