Manager, Antennas Services

Durr Systems, LLC • Southfield, MI

1d • Onsite

About The Position

This role involves leading and developing a team of on-site Service Engineers, referred to as the "Antenna team," who support Dürr equipment at customer facilities. The position is responsible for driving aftermarket sales of automation equipment, spare parts, service contracts, and system upgrades within the automotive paint shop and final assembly sectors. Key aspects include ensuring customer retention, collaborating with various internal teams to define technical requirements and provide quotations, acting as the primary escalation point for complex issues, and driving the troubleshooting and resolution of problems related to robotic paint systems, automation, and associated equipment. The role also coordinates service activities such as maintenance, emergency support, repairs, and system commissioning, supervises contractors, and leads continuous improvement initiatives.

Requirements

• 8 + years of experience in field service, industrial automation, or automotive manufacturing environments
• Prior leadership experience managing technical teams in a service or project-based environment
• Strong technical background in automation, robotic paint systems, or related manufacturing equipment
• Proven ability to troubleshoot complex mechanical and electrical systems
• Experience supporting installations, commissioning, and aftermarket service environments
• Ability to lead diverse teams, including contractors and skilled trades, in fast-paced project settings
• Strong communication skills with the ability to interface with customers and internal teams
• Ability to read and interpret engineering drawings and technical documentation
• Familiarity with SAP and Microsoft Office tools
• Willingness to travel ~50% and support off-hours as needed

Responsibilities

• Lead and develop a team of on-site Service Engineers (“Antenna team”) supporting Dürr equipment across customer facilities
• Drive aftermarket sales of automation equipment, spare parts, service contracts, and system upgrades within automotive paint shop and final assembly customer accounts, ensuring strong customer retention and repeat business.
• Collaborate closely with engineering, service, and project management teams to scope technical requirements and deliver timely quotations, ensuring accurate pricing, lead times, and solution feasibility.
• Serve as the primary escalation point for complex technical and operational issues, partnering with internal engineering and support teams
• Drive troubleshooting and resolution of issues across robotic paint systems, automation, and related mechanical/electrical equipment
• Coordinate service activities including maintenance, emergency support, repairs, and system start-ups/commissioning
• Supervise contractors and skilled trades during installation, maintenance, and project execution
• Drive continuous improvement initiatives, including cost-saving and efficiency enhancements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed