Manager, Analytics

Blue Cross and Blue Shield of North Carolina • Durham, NC

11d • $118,691 - $189,906 • Hybrid

About The Position

Manage the analysis and business intelligence of the organization.

Requirements

• Bachelor's degree or advanced degree (where required).
• 8+ years of experience in a related field.
• In lieu of a degree, 10+ years of experience in a related field.
• Demonstrated experience leveraging data and analytics reporting tools such as Power BI, Snowflake, Tableau, Jira, ServiceNow, GitHub, and incident management platforms to drive insights, monitor performance, and support operational decision-making.
• Lead and support a diverse portfolio of analytics initiatives spanning digital channels, customer experience (CX), survey and feedback programs, process optimization efforts, association reporting, Net Promoter Score (NPS) analytics, scorecard development, IT operational reporting, AI adoption dashboards, and executive-level performance reporting.
• Partner with business and technology teams to define data requirements, improve data quality, and support the integration of digital, customer experience, survey, and operational data sources into scalable analytics solutions.
• Lead a diverse team of analysts, engineers, and scientists to translate complex data into clear, actionable insights through the development of dashboards, scorecards, and visualizations tailored to audiences ranging from operational teams to senior executives.
• Successfully manage multiple concurrent priorities in a fast-paced environment, balancing strategic initiatives, operational reporting needs, and ad hoc requests while ensuring timely and high-quality deliverables.
• Build and maintain strong partnerships across business and technology teams, using exceptional communication, influence, and stakeholder management skills to effectively navigate competing interests and align leaders around data-driven decisions.
• Serve as a strategic and consultative analytics partner to senior leaders, transforming business challenges into data-driven strategies, actionable requirements, and prioritized analytics solutions. Deliver executive-level insights through compelling dashboards, performance reporting, and data storytelling that drive organizational outcomes.
• Business Decisions
• Business Intelligence (BI)
• Data Analysis
• Data Governance
• Data Mining
• Data Science
• Data Storytelling
• Data Visualization
• Machine Learning (ML)
• Statistical Models

Nice To Haves

• Preferred candidates will have experience incorporating AI and generative AI capabilities into analytics, reporting, and workflow optimization practices.
• Healthcare industry experience with an understanding of healthcare operations, member experience, and performance measurement is preferred.

Responsibilities

• Manage a team that consults with business areas to identify the most important data driven questions and define initiatives to drive strategic objectives.
• Promote the use of the latest tools and techniques for analysis to build sophisticated analytics products that power business decision making.
• Partner with the business areas to help craft their analytics road map (people, process and technology) to achieve business goals and identified priorities.
• Support the development, maintenance and integrity of data sets used for analysis of enterprise programs, reports, internal and external research projects, and analytic studies.
• Stay abreast of developments at the intersection of science, technology, and business relevant to the company and drive business innovation through analytics.
• Collaborate with leadership to ensure continued advancement of the enterprise’s analytics maturity.
• Support the creation and cultivation of an insights and analytics driven culture across the organization.
• Build relationships both within Blue Cross NC and the external analytics community to continue to attract and develop top-tier talent.
• Lead and support a diverse portfolio of analytics initiatives spanning digital channels, customer experience (CX), survey and feedback programs, process optimization efforts, association reporting, Net Promoter Score (NPS) analytics, scorecard development, IT operational reporting, AI adoption dashboards, and executive-level performance reporting.
• Partner with business and technology teams to define data requirements, improve data quality, and support the integration of digital, customer experience, survey, and operational data sources into scalable analytics solutions.
• Lead a diverse team of analysts, engineers, and scientists to translate complex data into clear, actionable insights through the development of dashboards, scorecards, and visualizations tailored to audiences ranging from operational teams to senior executives.
• Successfully manage multiple concurrent priorities in a fast-paced environment, balancing strategic initiatives, operational reporting needs, and ad hoc requests while ensuring timely and high-quality deliverables.
• Build and maintain strong partnerships across business and technology teams, using exceptional communication, influence, and stakeholder management skills to effectively navigate competing interests and align leaders around data-driven decisions.
• Serve as a strategic and consultative analytics partner to senior leaders, transforming business challenges into data-driven strategies, actionable requirements, and prioritized analytics solutions. Deliver executive-level insights through compelling dashboards, performance reporting, and data storytelling that drive organizational outcomes.

Benefits

• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401(k) match, including an annual company contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager