Manager, Analyst, Real Property Tax
About The Position
The Manager, Analyst supervises daily client service activities, ensuring the team responds with an appropriate sense of urgency. The Manager mentors Analysts, Senior Analysts, and Lead Analysts, providing development and guidance through regularly scheduled meetings. The US role oversees real property tax operations, with a strong emphasis on the PropertyPoint platform. The Manager must certify in the platform and participate in platform advocacy, training, maintenance, and data integrity initiatives. The role collaborates with team leads and directors to promote best practices and continuous improvement. The ideal candidate brings analytical and problem-solving abilities alongside strong people skills, including the ability to research issues, reconcile databases, and perform detailed calculations. Team members are expected to embody Ryan’s stated values and demonstrate accountability. This is a fully onsite role in Washington, DC, with some potential flexibility after acclimating to the role. Travel is very limited.
Requirements
- High-school or GED diploma required.
- At least five years of property tax experience, or sustained proficiency in key performance indicators for the prior level.
- Demonstrated leadership experience and ability to build and develop teams.
- Ability to prioritize tasks, manage multiple assignments, and work with ambiguity.
- Ability to work independently and as part of a team with professionals at all levels.
- Intermediate knowledge of Microsoft Word, Access, Excel, PowerPoint, Outlook, and internet navigation and research.
- Demonstrated knowledge of property tax software and applicable property tax code software specific to the specialty area.
- Must certify in PropertyPoint within the first three months of employment.
- Valid driver’s license required.
Nice To Haves
- Bachelor’s degree highly recommended.
- Accreditation or significant coursework toward a designation preferred.
Responsibilities
- Supervise daily client service activities and ensure appropriate urgency in team responses.
- Mentor Analysts, Senior Analysts, and Lead Analysts through regular development and guidance meetings.
- Respond to client inquiries and requests from tax authorities.
- Support PropertyPoint users, communicate updated policies, and assist with training on new feature releases.
- Maintain user accounts and permissions for the office or team.
- Collaborate with the PT Director and PT Manager Analysts across the practice.
- Build professional relationships with client service management and assess client needs and expectations.
- Keep projects within the scope of service and work with managers to determine billing for out-of-scope projects.
- Identify potential enhancements and opportunities to expand client engagements.
- Coordinate and organize reviews of initial client engagement setup in the applicable property tax platform.
- Provide data or support for internal and external client meetings, including presenting analysis.
- Lead and manage multiple projects or teams.
- Participate in leadership activities, including recruiting interviews, training, and community involvement.
- Create and document procedures in collaboration with Property Tax Operations.
- Use project and time management to ensure daily processes are met and teams work with urgency.
- Develop staff knowledge of statutes and regulations, and assist with staff development and retention.
- Review team time and expense reports for accuracy and completion.
- Ensure projects are leveraged appropriately, including use of Global Capabilities Center support where applicable.
- Set appropriate budgets to maximize leverage and profits.
- Prepare or conduct internal staff training.
- Advocate for PropertyPoint and platform best practices; support and enforce PTS policies and ensure consistent platform use.
- Serve as a platform Administrator and attend regular platform meetings, expected to take 4–8 hours per week.
- Provide input and prioritization on recommended platform enhancements and serve as a PTS practice contact for development testing as needed.
- Encourage collaboration with US and Global Capabilities Center teams.
- Perform other duties as assigned.
Benefits
- Hybrid work options
- Award-winning culture
- Generous paid time off benefits
- 14 weeks of 100% paid leave for new parents, including adoption
- Monthly gym membership or gym equipment reimbursement
- Benefits eligibility effective day one
- 401(k) with employer match
- Tuition reimbursement after one year of service
- Fertility assistance program
- Eligibility for a four-week company-paid sabbatical after five years of service
- Certain roles may be eligible for incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
