Manager, AMS Media

ServiceNow • Santa Clara, CA

3h • Remote

About The Position

This operational role supports the Senior Manager in the execution and tactical governance of a portfolio of performance campaigns in the Americas across paid channels. This is a hands-on role ideal for a media professional ready to expand beyond tactical management into strategic impact — owning workstreams, partner relationships, and execution excellence.

Requirements

• 8 years in paid media planning and execution (agency or client-side); B2B or Tech experience a plus
• Demonstrated experience in the quality oversight and validation of complex campaign activations, ensuring high-fidelity execution against strategic standards
• Experience in digital and offline channels with an emphasis on addressable media and ABM tools and platforms
• Familiarity with campaign set up, ad operations, tracking, and analytics platforms
• Proven ability to manage budgets, pacing and reconciliation
• Expertise in validating data and performance reporting to glean insights
• Strong organizational and communication skills; able to manage multiple priorities

Responsibilities

• Campaign Execution Oversight:
• Manage and govern the activation process for the media Agency of Record, performing rigorous validation of platform-level targeting and setup to ensure strategic alignment
• Work with the agency to identify campaign performance risks and opportunities for optimization
• Translate execution signals into campaign optimization and improvements
• Process Improvement:
• Identify and drive improvements in campaign governance and activation workflows
• Facilitate collaboration between internal teams and processes and agency execution
• Budget Tracking & Reconciliation: Manage the detailed tracking of media spend, working closely with Finance and the agency to ensure accurate invoicing and budget pacing against the master activation plan
• Quality Control: Validate campaign setup across all platforms to ensure correct audience segments, creative tags, and landing page URLs are live and functioning per the brief
• Performance Reporting Support:
• Assist the Senior Manager by consolidating and validating raw performance data from the agency before synthesis and strategic analysis
• Ensure measurement and reporting consistency across campaigns and regions
• Validate data inputs and insights supporting optimization and reporting
• Cross-Functional Synchronization: Coordinate tactical handoffs with internal partners (e.g., ensuring creative assets are delivered on time, checking digital experience readiness)
• In partnership with Ad Operations, monitor agency adherence to global standards and activation playbooks

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees