Manager, Ambulatory Pharmacy

Memorial Hermann Health System•Cary, NC

About The Position

The Ambulatory Pharmacy Manager manages, implements, and coordinates comprehensive pharmacy operations and/or clinical pharmacy services aligned with department programs. The role integrates best practices, emphasizes patient safety and outcome optimization, and delivers high-value care to patients and the organization. The manager oversees personnel and budget resources to coordinate pharmacy services and ensures compliance with quality, legal, regulatory, and accreditation standards. The position promotes department and organizational goals and supports Memorial Hermann’s mission, philosophy, and strategic vision. The role is with Memorial Hermann Specialty Pharmacy on the Katy team. Infusion or related specialty pharmacy experience is highly desired. Demonstrated leadership experience is essential, including experience managing a team of more than 10 employees across pharmacists, technicians, and nurses.

Requirements

Graduate of an accredited school of Pharmacy.
Licensed as a Registered Pharmacist by the Texas State Board of Pharmacy.
Five years of pharmacy experience, or completion of a PGY1/PGY2 residency in Pharmacy Administration.
Knowledge of pharmacy and hospital computer systems and computer-assisted devices.
Familiarity with the health care reimbursement environment.
Ability to communicate effectively verbally and in writing.
Demonstrated ability to work collaboratively with others.
Experience in quality improvement, financial management, strategic planning, and project management.
Team-building skills.
Demonstrated leadership experience.
Experience managing a team of more than 10 employees, including pharmacists, technicians, and nurses.

Nice To Haves

Infusion or related specialty pharmacy experience.

Responsibilities

Supervise and manage department employees, including hiring and training new employees.
Assess staff competencies and provide ongoing training and education as appropriate.
Evaluate pharmacy services and patient outcomes, and develop or update services and resources to achieve department and organizational goals.
Ensure compliance with state and federal regulations and accreditation standards, including required records, documentation, and reporting.
Oversee continuous accreditation and regulatory compliance through assessment, gap analysis, action plans, timelines, stakeholder communication, and corrective-action collaboration.
Oversee, develop, and implement clinical and quality pharmacy services and programs.
Develop, implement, and maintain processes for resolving and monitoring complaints and adverse events.
Develop and maintain systems for documentation, assessment protocols, and presentation of clinical interventions based on stakeholder input.
Comply with regulatory requirements, including HIPAA/HITECH.
Ensure safe care for patients, staff, and visitors while adhering to policies, procedures, and standards for time management, supply management, productivity, quality, and budget.
Support professional growth and development by meeting continuing education and competency requirements, supporting department goals, and serving as a preceptor, mentor, and resource to learners and pharmacy staff.
Model service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.