Manager, AI Strategy & Deployment

Regal•New York, NY

4d•Hybrid

About The Position

Regal is the AI Agent Platform, founded in 2020. Regal provides companies with the tools to transform customer communications using AI Agents that are connected to data, customizable, monitorable, always available, and capable of taking action. The platform aims to improve support, sales, and operations with reduced effort. The company is based in Manhattan and fosters an in-person culture for entrepreneurs. Regal has partnered with major brands like Google, AAA, Ro, and Coursera, raised $82M, completed over 500 million calls, driven $7 billion in revenue for customers, and scaled to $##M ARR. They are building an amazing in-office culture in NYC (Midtown).

Requirements

6–15 years of experience in technical, customer-facing, or product leadership roles, with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
2+ years of experience leading high-performing technical teams (e.g., Forward Deployed Engineers), with a demonstrated ability to coach mid-level talent, drive execution, and maintain a high bar for quality and outcomes
Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)

Nice To Haves

If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!

Responsibilities

Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
Define success metrics and ensure every AI Agent drives measurable business outcomes
Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
Define and continuously refine Regal’s playbook for implementation excellence
Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops