Manager - AI Server Ops Dept. III

SMS INFOCOMM CORPORATION•Grapevine, TX

3d•Onsite

About The Position

We are seeking an organized, detail-oriented, and experienced Operations Manager to oversee and optimize the daily operations for the support of AI server repair. The individual in this role will be responsible for managing a team of technicians, ensuring high-quality services, streamlining operational procedures, tracking performance metrics, and maintaining customer satisfaction. The ideal candidate will have excellent leadership, technical, and communication skills to drive efficiency, meet service milestones, and exceed customer expectations.

Requirements

Bachelor’s degree in management or at least 5 (five) years of operations management experience in a technical and / or production environment
Proven experience in management, leadership, & customer relationship building
Must have at least 3 (three) years of working experience in server / computer repair, and / or networking management, and / or relevant technical testing & trouble shooting background
Must have the ability to build teamwork among Managers, Supervisors and employees
Need basic understanding of general finance and budgeting, including profit and loss, and cash-flow management
Must have excellent Verbal & written communication skills
Requires ability to translate business strategy into day-to-day delivery – able to think both tactically & strategically
Able to communicate financial performance, goal results, and key performance indicators to direct reports
Requires excellent leadership, people management, and communication skills with senior level managers
Requires identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Able to set high yet achievable goals for personal and team performance; use measurement methods to monitor progress toward goal attainment; tenaciously work to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement
Able to accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Must have strong problem solving skills with the ability to coach and mentor team members

Nice To Haves

Shows determination to achieve excellent results
Finds better ways
Demands top performance
Inspires commitment

Responsibilities

Hires new employees and ensures employees receive appropriate training
Organizes and arranges the schedules and work of team
Conducts performance evaluations
Handles coaching, discipline & termination of employees as needed & in accordance with company policy
Responsible for leadership, policy, planning, and strategy decisions.
Position oversees budgeting, reporting, and auditing.
Responsible to build alliances within all levels of the organization.
Develop, implement, and review operational policies and procedures
Create & implement standard operating procedures (SOP) for testing / repair process and quality guidelines
Help promote a Company culture that encourages high morale and top performance
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
Act as a point of escalation to resolve customer concerns & complaints
Work closely with customer to establish goals & expectations and ensure all goals are met or exceeded
Develop & monitor key performance indicators (KPIs) such turn around time, repeat repair rate, first pass yield
Identify problems and opportunities and enact action plans to address
Identify and implement best practices through interaction with all teams
Stays current on industry regulations, trends, and technology
Responsible to achieve business improvements, cost savings, and revenue generation
Coordinate production with warehouse team and ensure accurate accounting of materials
Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels
Responsible for maintaining a positive work environment while supporting the company’s culture
Responsible for fostering a healthy and safe work environment, focusing on the physical and mental well-being of all associates
Maintains and strengthens customer and supplier relationships
Communicates and works with all business partners
Ensure efficient and effective testing, failure analysis, & repair of AI servers
Coordinate failure analysis reporting & repair actions needed to resolve server failures
Managing testing environment that includes liquid cooling, heat dissipation, & lengthy stress test