Manager, AI Outcomes

Glean•Nashville, TN

19h•Hybrid

About The Position

Glean is seeking a leader of our AIOM (AI Outcomes Manager) team. The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. The AIOMs perform the following types of activities: End-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building and value realization. Ultimately, the AIOMs are responsible for breadth and depth of end-user engagement across our product suite.

Requirements

4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.
2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption.
Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users.
Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.
Proven product sense and ability to maximize the impact of complex software platforms.
Experience facilitating workshops and change management programs for business transformation.
Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.

Responsibilities

Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products.
Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
Engage with executive sponsors and business stakeholders across priority accounts
Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.