Manager, AI and Tech Adoption
About The Position
The Tech Education & Adoption team within Enterprise IT educates and engages the BMS workforce so we have the “digital dexterity” required to thrive in a continuously evolving, AI-powered modern workplace. In this role, you’ll be instrumental in advancing our AI adoption strategy—supporting employees in building AI literacy, integrating AI into their workflows, and unlocking innovation across the enterprise. Your primary focus will be on the AIQ Champions program, AIQ Academy, and the adoption of BMS’s AI ecosystem, but will also include change management and adoption of other digital and productivity tools supported by Enterprise IT for the company. This role is instrumental in shaping and executing our enterprise AI adoption strategy – building AI literacy at scale, embedding AI into everyday workflows, and unlocking measurable productivity and innovation across BMS. You will be both a strategic leader and hands-on coach: setting direction for the team, partnering across functions, and personally elevating the quality of how we educate, enable, and inspire BMS colleagues on AI.
Requirements
- 3+ years of experience leading change management, adoption, or tech education engagements; demonstrated experience leading or mentoring others
- Proven track record driving enterprise AI literacy and adoption initiatives at scale, including curriculum design, training delivery.
- Experience designing and running champion, ambassador, or community programs that drive measurable behavior change
- Experience with change management execution
- Strong understanding of responsible AI use
- Proficient with generative AI tools including Claude & Copilot as well as Microsoft products like SharePoint & Teams and their enterprise applications
- Outstanding written and oral communication skills; ability to translate complex AI concepts into practical, role-specific use cases, prompts, and adoption experiences
- Experience with storytelling through writing, presentations, and video
- Ability to articulate a shared vision and influence others toward achieving it
- Strong customer-service orientation with experience resolving end-user challenges and turning friction into improvement
- Ability to deliver quality outputs on time, both independently and through a team
- Demonstrates a growth mindset, impeccable attention to detail, and the curiosity required to stay current in a rapidly evolving AI landscape
- Bachelor’s degree preferred in change management, communications, education, organizational development, or a related field; equivalent experience considered
Responsibilities
- Lead the AIQ Champions Program: Own the strategy, governance, and operating cadence of the AIQ Champions program across all BMS functions. Recruit, onboard, and continuously enable a diverse community of AIQ Champions; design clear value propositions, recognition models, and engagement loops. Build the connective tissue between AIQ Champions, business functions, IT, and Learning & Development to surface, validate, and scale high-impact AI use cases and adoption.
- Drive AIQ Academy Execution: Design in partnership with the AI hub trainings and deliver instructor-led and self-paced education programs across the AI tool stack. Create audience-tailored programs for distinct learner segments: e.g., VPs, People Managers, Admins/Project Coordinators, and general knowledge workers. Establish learner feedback loops and analytics to evaluate effectiveness; iterate curriculum based on adoption data, learner experience, and emerging AI capabilities. Curate and govern AI content (mandatory and optional modules, certifications, prompt libraries, demo videos, quick reference guides). Onboard new AI instructors as needed. Manage monthly training schedule for global audience.
- Drive Enterprise AI Adoption: Lead change management strategies for BMS AI platforms. Define, instrument, and report on enterprise AI adoption metrics; translate insights into action with senior IT and business stakeholders. Collaborate with functional leaders to identify, prioritize, and embed AI into daily workflows and high-value business processes. Champion responsible AI use across all programs, content, and communications. Translate AI Adoption metrics into actionable recommendations; partner with IT and business leaders to drive targeted interventions that improve adoption outcomes.
- Drive Tech Education and Adoption Programs beyond AI: Lead Working Smarter program to drive adoption of productivity tools through Working Smarter site, blog and champion community. Partner with owners of technology to create & execute change management and communication plans.
Benefits
- Medical, pharmacy, dental, and vision care.
- BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
- 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
- Flexible time off (unlimited, with manager approval)
- 11 paid national holidays
- 160 hours annual paid vacation for new hires with manager approval
- 11 national holidays, and 3 optional holidays
- Unlimited paid sick time
- Up to 2 paid volunteer days per year
- Summer hours flexibility
- Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
- Annual Global Shutdown between Christmas and New Years Day.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
