Manager, AI Agents and Platform

Jerry.ai • San Francisco, CA

1d

About The Position

Jerry.ai is seeking a technical product manager to own the evolution of an AI-powered customer experience. At Jerry.ai, the focus is on moving past fragmented, time-consuming processes to create a seamless, automated platform. The role sits at the intersection of product, engineering, and applied AI, building and scaling a sophisticated system that already automates over 70% of inbound sales and service requests. The position will define how modern LLM systems, human-in-the-loop feedback, and computer-use agents redefine an entire industry, not just optimize flows.

Requirements

• 3+ years of experience in management consulting or technical product management at a fast-paced startup.
• Proven interest in modern LLM systems and a desire to work in a regulated production environment.
• Ability to navigate technical tradeoffs and lead by example when implementing AI platform standards.
• A track record of taking complex, strategic ideas and turning them into scalable, production-grade products.
• Familiar with SQL and comfortable diving into the data to answer your own questions and validate hypotheses.

Nice To Haves

• Intrinsically Motivated Technologist: You live and breathe AI. You’re the first to read the release notes when a new model drops and you’ve already built your own custom workflows.
• Systems Thinker: You are comfortable diving into technical conversations about API design and system architecture, translating complex concepts for any audience.
• Optimistic Problem-Solver: You are a "how can we" thinker who seeks constant improvement and thrives on owning high-impact metrics.

Responsibilities

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
• Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
• Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

Benefits

• health coverage
• dental coverage
• vision coverage
• paid time off
• paid parental leave
• 401(K) plan with employer matching
• wellness benefits
• Equity opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed