Manager, Agile Delivery – Information Technology

Alberta Blue Cross

45d•Hybrid

About The Position

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth. OVERVIEW: As the successful candidate, you will lead the strategic delivery of our DevOps, DataOps, AIOps, and Innovation programs through agile methodologies and scaled delivery frameworks. You will manage technology platforms including Microsoft Fabric, Databricks, and Azure platforms, overseeing cross-functional teams in product-based delivery approaches. Your role focuses on translating corporate strategy into actionable roadmaps, championing organizational change management, and fostering high-performance delivery cultures while ensuring alignment with security, compliance, and regulatory requirements. This is a hybrid role and would require you to commute to both the Edmonton and or Calgary office.

Requirements

A related technical degree in Information Technology, Business Administration, Computer Science, Engineering or related field.
A minimum of ten years of related experience in agile program management, with proven track record managing technology program/projects and leading cross-functional teams in enterprise-scale environments.
Extensive experience in DevOps, DataOps, data analytics, automation, and AI program delivery, with specific expertise in Power BI/reporting functions, Power Automate workflows, Robotic Process Automation, Power Apps development, MS Fabric data platforms, and Databricks data products.
Proven expertise in organizational change management, stakeholder engagement, and executive reporting, with demonstrated ability to communicate complex technical concepts to diverse audiences including senior leadership.
Strong background in team leadership and coaching, with experience developing Scrum Masters, Business Analysts, and cross-functional delivery team members while building organizational capability.
Demonstrated proficiency in agile tools and technologies including Jira, Azure DevOps, MS Project, ServiceNow and automation and AI platforms.
Superior analytical and problem-solving skills, with ability to establish metrics-driven delivery frameworks, risk mitigation strategies, and continuous improvement processes.
Experience in regulated industries or healthcare environments with understanding of security, compliance, and regulatory requirements for technology delivery.
Proven ability to drive enterprise transformation through agile practices, scaled delivery frameworks, and organizational maturity improvement initiatives.
Excellent verbal and written communication skills, with demonstrated ability to facilitate stakeholder alignment, resolve conflicts, and build collaborative working relationships across all organizational levels.
Working knowledge of emerging technologies including AI, machine learning, intelligent automation, and cloud platforms, with ability to evaluate and implement innovative solutions.

Nice To Haves

Professional certifications in agile methodologies such as Project Management Professional (PMP), Certified Scrum Master (CSM), Professional Scrum Product Owner (PSPO), SAFe Agilist (SA), PMI Agile Certified Practitioner (PMI-ACP), or Certified Agile Leadership (CAL) credentials preferred.

Responsibilities

Lead strategic delivery of DevOps, DataOps, and Innovation programs using product-based delivery approaches, overseeing resource allocation, prioritization, and execution across multiple concurrent cross-functional teams to achieve enterprise-scale business objectives.
Manage DevOps and DataOps product delivery across platforms such as Microsoft Fabric, Databricks, and Azure, ensuring seamless integration and measurable business value through automation, analytics, and data-driven solutions.
Oversee Innovation program initiatives that leverage emerging technologies and drive digital transformation across the organization, fostering a culture of continuous improvement and technological advancement.
Work with our Enterprise PMO and with our Integration Planning and Performance Management group to assist with driving agile transformation and maturity across the organization by assisting with the implementation of Scrum, Kanban, and scaled delivery frameworks, establishing delivery standards, and coaching teams on agile best practices and continuous improvement methodologies.
Partner with senior leadership and executive stakeholders to translate corporate objectives into actionable technology roadmaps, ensuring strategic alignment and integration of security, compliance, and regulatory requirements into all solution deliveries.
Champion organizational change management initiatives for new technology implementations, developing training materials, user guides, and adoption strategies to maximize business value and accelerate technology adoption across the enterprise.
Oversee program budgets and financial accountability, managing annual technology program/projects while ensuring cost-effective delivery and optimal return on investment for our initiatives.
Foster high-performance delivery culture by designing and executing engagement programs, learning initiatives, and team development activities that improve collaboration, retention, and delivery outcomes across cross-functional teams.
Establish and maintain delivery predictability through metrics-driven intake management, risk mitigation strategies, prioritization frameworks, and continuous monitoring of portfolio health and performance indicators.
Provide executive-level reporting and stakeholder communication, delivering regular portfolio health updates, strategic presentations, and performance metrics to VPs, senior leaders, and program stakeholders.
Lead team development and coaching by managing career growth for Scrum Masters, Business Analysts, Quality Analysts, and delivery team members while building organizational agile capability and leadership capacity.
Drive automation and intelligent process optimization initiatives, identifying opportunities for workflow improvements, AI-enabled solutions, and operational efficiency gains that deliver measurable and trackable business benefits.
Assist in guiding the implementation of enterprise-wide delivery standards and governance frameworks, ensuring delivery compliance with established standards and maintaining consistency, quality, and scalability across DevOps, DataOps, AI, and Innovation program deliveries.
Facilitate cross-team coordination and dependency management, including Scrum of Scrums facilitation, inter-team collaboration, and resolution of delivery impediments that impact program success.