Manager, Advisor Support, Imperial Service - Bilingual

CIBC•Montreal, QC

47d•Onsite

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com As a member of the Imperial Banking team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Advisor Support you’ll inspire your team members to perform at their best, while supporting a “One Team” approach that connects each client with the right advice to meet their financial needs. Together with your team, you will deliver on our Purpose by providing effective and efficient sales support to the Imperial Service sales workforce via a team of Financial Service Associates located in banking centres within an Imperial Service Market(s). The focus of your team is on optimizing client advisory opportunities that meet clients’ financial needs while achieving business objectives by starting the Discover and Advice process through proactive client contact, filling Advisors calendars and starting Compass cases At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
You're fluent in French and English to serve our clients in the community.

Responsibilities

Lead by example and model how to deliver on our Purpose and ensuring Clients’ financial and transactional needs are met with the highest standard of Client Service.
Drive the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage complex issues.
Work with the Imperial Service Leadership Team to ensure the Advisor support team provides the necessary support to enable the achievement of plans and effectively deliver on client experience expectations.
Actively recognize the contributions of your team to foster a positive, collaborative and productive working environment.
Lead and manage a high performing team of Financial Advisor Associates to ensure the Imperial Service Advisory Team is well supported and able to focus on the Client and their financial needs