Manager, Ads Marketing - Marketplace Engagement

Netflix•Los Angeles, CA

About The Position

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Team The Ads Marketing team shapes our core advertising positioning and drives the go-to-market strategy to bring this positioning to life through compelling, differentiated messaging and narratives. By activating these messages across both sales channels (presentations, materials, talking points, events) and broader non-sales channels, the team builds widespread awareness and excitement among our key advertising partners. You will report to the Head of Ads Marketing, UCAN, based in Los Angeles. The Opportunity The UCAN Marketplace Engagement Manager will be responsible for developing strategies that optimize client interactions, ensuring that each customer feels valued and understood. By leveraging CRM tools, they can analyze client data to tailor marketing efforts, anticipate client needs, and provide bespoke solutions that drive satisfaction and retention. Moreover, this person influences hospitality initiatives, such as events and personalized communications, that deepen client engagement and showcase the company's commitment to nurturing long-term partnerships. As a result, the marketing team becomes more adept at building a loyal client/partner base, increasing client lifetime value, and ultimately driving business growth.

Requirements

10+ years of experience in B2B marketing, events or marketing communications, with a strong focus on client engagement and marketing activations.
Proven experience in client relationship management, with a focus on enhancing client hospitality and ensuring a positive experience during key business interactions.
Strong proficiency in CRM software, with demonstrated ability to maintain and improve data hygiene, ensuring accuracy and completeness of client information.
Excellent communication and interpersonal skills, with the ability to engage and build rapport with clients across various touchpoints.
Detail-oriented and organized, with a track record of effectively managing client data and implementing processes to optimize client interactions and data integrity.
Ability to design and implement strategies to elevate client experience, leveraging feedback and industry best practices to continuously improve service delivery.
Experience in collaborating with cross-functional teams to align client hospitality efforts with overall business goals and drive client satisfaction.
Analytical skills to assess CRM data and client feedback, providing actionable insights to enhance client engagement and support strategic decision-making.
You have an entrepreneurial mindset and are eager to flourish in our unique company culture (see Who We Are ).

Responsibilities

B2B Industry Event Strategy: Develop the strategy for engaging clients during key beats throughout the year to ensure we're landing our value proposition, delivering a high quality experience and seamless execution of the client hospitality experience, including coordinating client comms, supporting specific client logistics, and addressing client needs before, during, and after events.
Concept Development: Collaborate with both internal and external cross-functional teams to implement effective and innovative client experiences that enhance the impact of communicating the value we bring to advertisers including: themed events, unique dining experiences, aligning with cultural moments, tapping into key B2B industry events, etc.
Client Relationship Management: Work with Ad Sales and Brand Partnerships to cultivate and maintain client/partner relationships to ensure CRM data hygiene, measure client engagement across events and select scaled channels.
Feedback & Improvement: Gather and analyze client feedback post-events to assess the effectiveness of hospitality initiatives, making data-driven adjustments to improve future experiences and meet evolving client expectations.
Data Analysis & Reporting: Analyze client engagement and event participation data to develop insights and strategies for optimizing client lists and improving event outcomes.

Benefits

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
We also offer paid leave of absence programs.
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.

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