Manager, Administrative

The University of Utah•Salt Lake, UT

About The Position

Working within the division of Student Affairs in the Campus Recreation Services department the Manager, Membership and Scheduling provides member support and utilizes practical experiences for participants in the areas of Membership operations and scheduling of all campus recreation facilities. This individual is responsible for all aspects of campus recreation scheduling operations at the University of Utah and they support membership staffing and sales. The manager provides guidance, student development, supervision and support. The manager develops new partnerships and campus community engagement, as demand and opportunity indicate. At University of Utah, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision/life plan and up to14.2% contribution to your retirement plan, Campus Recreation Services offers this position the following perks, including: Flexibility: Up to 3 days a month (depending on your work) feel free to skip the commute and hit your deadlines from home. Office Culture: We have a highly collaborative office. Dress code is relaxed business/casual –we want you to be comfortable. Group and team activities to get to know your co-workers and step outside the office. Kick back and refocus in the relaxation room. Wellness in action: Take advantage of our many health and wellness programs on-campus and virtually. This includes mental health and resiliency support, nutrition services, and more. Free membership to the Eccles Student Life Center. Free sport and outdoor equipment rental, fitness classes, Intramural Sports participation. Community: Discounted and sometimes free admission to arts, cultural, museum, lectures and select sporting events on campus. Learning: In addition to the many free educational opportunities on campus, the University offers 50% tuition reduction for eligible employees and their families. We also offer many professional development opportunities and an annual budget to develop your skills. Other benefits and services include: Flexible Spending Accounts ( FSA ) Supplemental Retirement Savings Plans (403(b), Roth 403(b), 457(b)) WellU Employee Wellness Program Accidental Death and Dismemberment Insurance (AD&D) Supplemental Life Insurance Employee Assistance Program ( EAP ) Long Term Care Insurance Hyatt Legal Plans UESP 529 College Savings Plan Auto/Home Insurance Family and Medical Leave Act Campus Recreation Services is located at the George S. Eccles Student Life Center, which connects student Life with academic life to create an engaged campus community. Amenities include a 50-meter pool, indoor and outdoor leisure pools, large indoor hot tub/spa, 320-yard indoor running track, bouldering and 4-story climbing wall, 5 sport courts, racquetball courts, 4 group fitness studios, and a combative room. Additional amenities include a branch of the U First Credit Union, Shake Smart, and Athletic Training. Campus Recreation Services operates and schedules three outdoor turf fields, an outdoor track, and four sand volleyball courts. Student Affairs is comprised of nearly 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners. Student Affairs departments serve all students at the University of Utah, including undergraduate, graduate, and professional students who come from a variety of backgrounds. In order to best support our students, it is important that staff stay aware of issues and best practices related to student development, identity, and sense of belonging, both locally and nationally.

Requirements

Bachelor’s Degree.
Two years’ experience in campus recreation or scheduling/event management
Demonstrated organizational aptitude
Staff training, supervision, and leadership experience
Excellent problem-solving skills
Risk management proficiency
Effective communication skills
Exceptional guest service skills required.
Demonstrated ability to work effectively in teams that value interactions among all individuals and foster a sense of belonging and wellbeing.
Knowledgeable on standard practices and basic understanding of scheduling and campus recreation operations.
Understanding and application of risk management in campus recreation.
American Red Cross CPR /First Aid/ AED certification or ability to complete within 30 days of hire.
Possess a valid driver’s license and have a clean driving record.
Must maintain current driver’s license and satisfy University driving standards.

Nice To Haves

Master’s Degree
Excel and database management
Connect 2 software experience
Fusion software experience.
American Red Cross CPR /First Aid Instructor certification.

Responsibilities

Support membership operations, including staffing, training, development, payroll, and planning.
Responsible for recruiting, hiring, training, evaluating, payroll, and supervising event staff in all functions.
Schedule all indoor and outdoor campus recreation facilities in an equitable manner, monitoring daily use of activity areas to ensure maximum participation.
Schedule CRS facilities for campus and community organizations.
Ensure appropriate supervision for events; manage event set-up and strike down; prepare invoices and collect rental fees.
Develop and publish weekly schedules for all facilities.
Assist Membership Services with front desk operations including membership sales including inventory, guest services, system controls, and responding to operational issues.
Maintain the purchasing, pricing, maintenance, and repair of all event related equipment and facilities.
Collaborate with other university departments and student organizations to both continue current special events at CRS facilities, but also create and produce new special events such as tailgate events and late-night events.
Conduct daily, weekly, monthly and annual inspections; supervise equipment use and facility maintenance; ensure a clean and enjoyable experience for guests.
Keep all certifications current.
Continual review and update of operational and employee manuals.
Daily, weekly, monthly and yearly reports and program assessment records.
Provide patron service and assist in resolving patron issues.
Assist with the review and enforcement of risk management related and departmental policies and procedures.
Foster a strong and positive learning culture for students and help them to increase enthusiasm and understanding of the learning process.
Assist in developing budget information for functional areas and monitor revenue and expenses.
Manage all marketing for areas of responsibility working with the marketing team for all advertising and publicity for programs.
Serve on department and campus committees supporting student health and wellbeing.
Assist with the department’s student leadership development training for all students in a leadership role.
Support and attend departmental Diversity, Equity, and Inclusion efforts.
Assist with department and division wide programs and initiatives.
Attend local, regional, and national conferences to stay current on the industry trends or practices
Assess and report on all aspects and functions of position and support the standards and learning outcomes as illustrated in NIRSA and CAS standards.
Work with the department of Campus Recreation Services to by providing high quality programming, engaging and developing students in a manner that enhances their ability to be successful, adding to the campus experience and representing the University of Utah to the highest standards.
Attend regular professional staff meetings.
Must be able to work a flexible schedule including nights and weekends.
Other duties as assigned by supervisor.

Benefits

Competitive salary
Medical/dental/vision/life plan
Up to14.2% contribution to your retirement plan
Flexibility: Up to 3 days a month (depending on your work) feel free to skip the commute and hit your deadlines from home.
Office Culture: We have a highly collaborative office. Dress code is relaxed business/casual –we want you to be comfortable. Group and team activities to get to know your co-workers and step outside the office. Kick back and refocus in the relaxation room.
Wellness in action: Take advantage of our many health and wellness programs on-campus and virtually. This includes mental health and resiliency support, nutrition services, and more. Free membership to the Eccles Student Life Center. Free sport and outdoor equipment rental, fitness classes, Intramural Sports participation.
Community: Discounted and sometimes free admission to arts, cultural, museum, lectures and select sporting events on campus.
Learning: In addition to the many free educational opportunities on campus, the University offers 50% tuition reduction for eligible employees and their families. We also offer many professional development opportunities and an annual budget to develop your skills.
Flexible Spending Accounts ( FSA )
Supplemental Retirement Savings Plans (403(b), Roth 403(b), 457(b))
WellU Employee Wellness Program
Accidental Death and Dismemberment Insurance (AD&D)
Supplemental Life Insurance
Employee Assistance Program ( EAP )
Long Term Care Insurance
Hyatt Legal Plans
UESP 529 College Savings Plan
Auto/Home Insurance
Family and Medical Leave Act