Manager, Account Services Affiliate Hospitality Program - FIFA World Cup 26™ (Miami)

TKO • Miami Gardens, FL

4d

About The Position

The Manager, Account Services for FIFA World Cup 26TM will report to the Senior Manager, Account Services for FIFA World Cup 26 TM and will be responsible for executing the servicing plan to elevate the FIFA Affiliates guest experience and fulfill their hospitality packages. This role requires an individual with significant experience in global sports events, and a proven track record of providing exceptional client service and demonstrating excellent attention to detail.

Requirements

• 5+ years in advanced Event, Hospitality, or Program Management: proven ability to manage large-scale events and complex programs.
• Experience in Global Event Operations and/or Brand Management, ideally within a sports or significant public international event context.
• Forward thinking: Anticipate upcoming tasks and create, formalize, and socialize processes to ensure timely and productive forward movement within the project.
• Detail Oriented: Stay organized, with the ability to multi-task, meet deadlines, maintain reports accuracy, and prioritize tasks.
• Flexibility: Ability to adapt to fast-paced and changing environments with strong expectations from stakeholders and clients.
• Strong Relationship and Stakeholder Management Abilities: Skilled in providing customer service to high-value corporate sponsors.
• Effective Communication: Excellent communication skills, in both written and speaking to be able to communicate internally and externally efficiently and accurately.
• Team Player: Showcase the ability to work within a team and help and support others as needed and required.
• Advanced proficiency in Microsoft Suite Office to efficiently produce intelligible, conclusive, and accurate materials and reports.
• Cultural Competence: Demonstrated ability to be inclusive and work effectively with diverse cultures and international clients, understanding and respecting cultural differences to enhance the guest experience.

Responsibilities

• Responsible for ensuring the highest level of service for FIFA Affiliates hospitality journey. This includes preparing necessary operational materials, reports, and correspondence, fulfilling package requirements, and providing excellent service in all aspects of the FIFA Affiliates journey.
• Contribute to cross-functional planning and execution of guest operational flows, by keeping FIFA Affiliates informed with the latest operational updates and aligning internal teams on execution needs.
• Collaborate with all support departments as needed and required, including Delivery, Venue Management, Commercial Strategy, Ticketing, Accounting, Legal, and Finance teams.
• Support the servicing and management of Media Partners and Host Committees to ensure their satisfaction and long-term engagement.
• Manage partners expectations, gather feedback, and address any specific requests or concerns.
• Collect and contribute content to support the creation of guest communication materials, aimed at informing partners and their guests of key tournament updates, logistical details, and operational information
• Liaise with Legal to review contract redlines and finalize signatures through DocuSign.
• Manage the end-to-end process of parking pass distribution, including collecting and tracking requests (including last-minute changes), comparing against available inventory, delivering passes, and maintaining detailed records—all while ensuring distribution aligns with agreed partner ratios and allocations.
• Produce and maintain reports for the Servicing team, using strategic thinking, sharp reasoning, and excellent attention to detail.
• Identify, organize, and escalate partners requests to other support departments as needed.
• Overall support as needed and assigned by manager and/or project leadership.

Benefits

• Travel will be required for workshops, summits and meetings as needed and determined.
• Travel will be required for onsite execution and support of the event as needed and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed