Manager, Account Management

Spreedly

8d

About The Position

As the Manager, Account Management, you’ll lead and grow our global Account Management team through Spreedly’s next exciting phase. If you’re a people-first leader who loves coaching AMs, driving operational excellence, and growing existing customer revenue in B2B SaaS, we’d like to hear from you.

You'll join Spreedly’s post‑sales leadership team and manage the Account Management team across SMB, Mid‑Market, and Enterprise segments. You will be responsible for building and executing a cohesive strategy for how we grow and retain a ~$40M+ book of business, while ensuring your team consistently delivers an excellent customer experience and meets assigned NRR and expansion targets.

The ideal candidate has experience leading account managers or existing‑business sellers, including enterprise accounts, and is comfortable balancing strategy, operations, and hands‑on deal work. You can operate independently with limited day‑to‑day oversight, and you thrive in environments with significant organizational change and growth. You are skilled at forecasting, running disciplined operating rhythms, and coaching AMs on whitespace, negotiation, and complex deal management. You enjoy digging into customer business models, helping your team quantify value, and building scalable processes that enable your AMs to grow their books year over year.

Requirements

• 5+ years of total experience in Account Management and/or Customer Success
• 3+ years of experience managing a team of account managers or existing business sellers, including enterprise segment exposure
• Aptitude for technology and ability to communicate and work effectively with highly technical customers and internal stakeholders
• Demonstrated success managing and growing a multimillion-dollar book of business, with a strong understanding of NRR and expansion dynamics
• Proven experience working with international/global customers and navigating complex, multi-stakeholder organizations
• Strong operational rigor, including forecasting, pipeline management, and running effective team cadences (1:1s, QBRs, and deal reviews)
• Superior verbal and written communication skills, with the ability to influence up, down, and across the organization
• Ability to operate autonomously in a dynamic, fast-paced, and evolving environment, maintaining a positive, solutions-oriented attitude

Responsibilities

• Lead, coach, and develop a team of Account Managers across SMB, Mid-Market, and Enterprise segments
• Own team forecasting, pipeline health, and reporting to ensure predictable performance against NRR goals
• Build and refine operating rhythms for the team, including 1:1s, deal reviews, and performance management
• Partner with Sales, Product, Marketing, and Customer Success to develop and execute segment and whitespace strategies
• Drive deal strategy and execution with the team, including proposal development, negotiation guidance, and expansion planning
• Create and standardize tools, templates, and playbooks that elevate how the team engages customers
• Serve as a senior escalation point for strategic and global accounts and ensure a best-in-class customer experience
• Hire, onboard, and grow talent within the Account Management organization, including developing team leads and future managers
• Navigate and champion organizational change, helping the team adapt as Spreedly scales and evolves
• Travel up to 20% of the time, including internationally, to support customer relationships and team needs

Benefits

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• $1,000 annual professional development stipend
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees