Manager, Account Management

Delta Dental of WI • Stevens Point, WI

12h • Hybrid

About The Position

At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on a foundation of delivering innovative products and services within our culture of legendary service. Our culture that sets us apart within our industry and the way we do business and it is different. Our employees stay here because the organization supports them as employees and their career growth. We have many employees who have stayed for 25, 30, or even 45 years within our organization. We’re seeking an experienced Manager, Account Management to lead and strengthen our retention strategy across both Large- and Small-Business segments. This leadership role is responsible for driving customer retention and growth, elevating team performance, and ensuring operational excellence across the Account Management organization. This position will work a hybrid schedule from our Stevens Point or Milwaukee, WI offices (Monday, Tuesday, Thursday in office, and Wednesday and Friday working remotely). See what our employees have to say about working at Delta Dental here: https://www.deltadentalwi.com/s/employee-testimonial Become part of a mission-driven organization where your leadership fuels innovation, elevates customer experiences, and inspires a team committed to excellence by applying now. This position does not offer immigration sponsorship.

Responsibilities

• Develop and execute the company’s account management strategy to support organizational goals and mission.
• Provide leadership and oversight to both Large- and Small-Business retention teams.
• Drive strategic planning and execution for small business dental and vision sales and retention initiatives.
• Manage key performance metrics and ensure targets are consistently met.
• Lead process improvement initiatives to enhance efficiency and effectiveness.
• Oversee operational systems and tools required to meet department objectives.
• Advance effective CRM use to support strong customer and broker relationships.
• Recruit, coach, and develop team members to support a high-performance culture.
• Provide day-to-day support for the Account Management team in issue resolution, documentation, and best practices.
• Conduct performance management and review HR recommendations.
• Coordinate and facilitate department meetings and communications.
• Respond promptly and professionally to escalated customer and broker inquiries via phone, email, or mail.
• Ensure a high-quality customer experience that aligns with company values and standards.
• Recommend and help manage department budgets to ensure strong fiscal performance.
• Build strong working relationships across internal teams to achieve shared goals.

Benefits

• Health, vision, dental and life insurance
• Short- and Long-term disability insurance
• Health Savings, Flexible Spending and Dependent Care Accounts
• Competitive base salary
• Incentive compensation based on company results
• 401(k) with Employer match for income contributed up to an annual maximum (pre-tax or Roth)
• Bi-weekly employer contribution to employee retirement account of 6.5% gross compensation
• Significant wellness programming to support you, regardless of whether you work from an office, or from home
• Paid Time Off (PTO) allotment that includes PTO time based on years of service, company holidays and time off for volunteering/community work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed