Manager, Account Management

Buyers Edge Platform, LLC•Littleton, CO

3d•Hybrid

About The Position

The Manager of Account Management will be responsible for expansion and renewal revenue across current customers and be accountable for driving and achieving quarterly targets. You will manage a team of 5-6 Account Managers and report directly to the Director of Customer Experience. This role sits at the center of our post-sale revenue engine. You’ll drive disciplined renewal execution, build repeatable expansion motions, proactively manage churn risk, and ensure tight alignment between Sales, Onboarding, Customer Success and Professional Services to deliver a seamless customer experience. Who we are: Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions! We value the impact and connection that come from regular in-person collaboration. While the ideal candidate can work from our Littleton, CO office, with anticipated travel, as needed, we are also accepting applications from remote candidates who are not located within a reasonable commuting distance. We are unable to offer work sponsorship for this role.

Requirements

6+ years in customer-facing SaaS roles (AM, CAM, CS, or Expansion Sales)
3+ years leading commercial or post-sales revenue teams
Proven track record owning renewals and expansion revenue
Experience navigating complex commercial events
Proven ability to lead and inspire customer-facing teams, driving performance and professional growth
Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities
Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms)

Nice To Haves

Experience in high growth/startup environment preferred

Responsibilities

Own Expansion & Renewal Revenue
Own expansion across all existing customers
Deliver on a quarterly expansion revenue target
Drive strong Net Revenue Retention (NRR) and Gross Renewal Rates
Oversee renewal forecasting and ensure high-confidence projections
Lead strategy and executive involvement on high-value or at-risk accounts
Lead & Develop the AM Team
Manage and develop a team of 5-6 AMs, coaching on:
Renewal strategy and pricing conversations
Expansion identification and execution
Multi-threading and stakeholder mapping
Handling churn risk and competitive pressure
Run consistent deal reviews and account strategy sessions
Establish clear performance expectations and inspection rhythms
Build Scalable Commercial Processes
Standardize account planning, renewal timelines, and expansion plays
Create structured escalation pathways to avoid late-stage surprises
Improve contract, pricing, and billing alignment in partnership with Finance and Legal
Ensure CRM hygiene and forecast accuracy across the team
Strengthen Cross-Functional Alignment
Define clear ownership between post sales functions
Ensure smooth transitions when conversations shift into scope, pricing, or growth
Reinforce a unified customer experience
Resolve account-level friction quickly and constructively
Proactively Manage Risk & Complex Events
Build and operationalize churn-risk detection frameworks
Oversee commercial response to acquisitions, org changes, and budget risk
Engage senior leadership early on high-risk or high-value deals

Benefits

Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
Grow with us. Enjoy strong training, development, and competitive pay.
Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

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