[Commercial] Standard

Checkout.com•New York, NY

2d•Hybrid

About The Position

Checkout.com is a leading fintech company that powers digital experiences for major businesses like eBay, Spotify, and Uber. We enable over 10 billion transactions annually for over a billion global shoppers. We are looking for a Manager, Account Management to join our NORAM Account Management team in New York. This role offers the opportunity to lead strategic relationships with key merchants, helping them maximize their partnership value with Checkout.com. You will act as a trusted business advisor and senior point of contact for a portfolio of enterprise merchants, owning account strategy, building executive relationships, identifying growth opportunities, and coordinating internal teams to ensure an outstanding merchant experience. This position is ideal for a commercially minded account management leader who can think strategically while remaining hands-on with execution. You will bring structure to complex tasks, influence stakeholders across the organization, and empower merchants to leverage payments for improved customer experiences and business performance.

Requirements

6+ years of experience in B2B Account Management, Relationship Management, Customer Success, Strategic Partnerships, or a related commercial role, ideally in payments, fintech, technology, banking, or consulting.
Experience managing complex enterprise accounts and building trusted relationships with senior and executive stakeholders.
Strong commercial judgment, including experience identifying growth opportunities and leading or supporting negotiations.
A strategic, analytical, and data-driven approach to account planning and decision-making.
Excellent project management skills, with the ability to coordinate multiple workstreams and maintain momentum in a fast-paced environment.
Strong understanding of digital commerce, payments, fintech, and the competitive dynamics shaping the NORAM market.
Clear and compelling communication skills, with the ability to influence internally and externally at all levels.
Customer-first judgment and the ability to balance merchant outcomes, commercial performance, and operational realities.
High ownership, organization, and follow-through, especially when priorities shift or information is incomplete.
Intellectual curiosity and the ability to learn complex products and apply new technologies, including AI, to improve account performance.

Responsibilities

Own and execute account development plans for a portfolio of strategic NORAM merchants.
Build high-touch, consultative relationships with merchant stakeholders from day-to-day operators through executive leadership.
Serve as the primary commercial and relationship lead during the post-integration lifecycle, ensuring clear ownership, communication, and follow-through.
Develop a deep understanding of each merchant’s business model, customer journeys, payment performance, priorities, and growth plans.
Identify and advance opportunities across payment volumes, product adoption, geographic expansion, and broader commercial growth.
Lead commercial conversations and negotiations in partnership with Sales, Finance, Legal, Product, and other relevant teams.
Translate merchant needs into clear internal priorities and influence product roadmaps, go-to-market motions, and service improvements.
Project-manage complex merchant initiatives, including cross-border expansion, new payment methods, optimization programs, and operational improvements.
Use data and customer insights to diagnose performance, quantify opportunities, and make compelling recommendations.
Provide regular account updates, risk visibility, and forward-looking plans to NORAM and global leadership.
Share market feedback and best practices that improve how Checkout.com serves enterprise merchants across the region.