Manager Account Management (Global Forwarding)
About The Position
C.H. Robinson is seeking a strategic, people-focused Manager of Account Management – Global Forwarding to strengthen team performance, accelerate account growth, and elevate the customer experience. In this role, you will coach and develop a high-performing team, build trusted client relationships, and use data-driven insights to improve portfolio health, retention, profitability, and operational results. You will collaborate across the organization to champion continuous improvement, lead through change, and foster an inclusive, engaging team culture. If you’re an inspiring leader who excels at developing people and delivering sustainable business results, we invite you to apply. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy. The internal deadline to apply is Thursday, July 30th at 8:00 am CST.
Requirements
- High school diploma or GED equivalent
- Minimum of 5 years of account management or equivalent experience
- Minimum 2 years of experience leading or managing teams
- Ability to travel up to 30% (domestically and internationally)
Nice To Haves
- Bachelor’s degree from an accredited college or university
- Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
- Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills
- Ability to remain focused and optimistic in the face of adversity and change
- Strong leadership skills in order to motivate, develop, empower, and energize others
- Demonstrated growth through sales and relationship building and negotiation
- Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.
- Broad market and industry knowledge and vertical expertise (if applicable)
- Strategic and creative thinking skills
- Values a diverse and inclusive work environment
Responsibilities
- Lead, coach, and develop a high-performing account management team through regular feedback, mentoring, training, portfolio reviews, and team stand-ups
- Inspire team members to identify, implement, track, and measure continuous improvement opportunities across their accounts
- Manage performance, merit, bonus, and equity programs to recognize contributions and align rewards with business results
- Partner with Talent Acquisition to forecast workforce needs, build diverse talent pipelines, and recruit, select, and onboard exceptional talent
- Strengthen employee engagement, collaboration, inclusion, and team culture by developing and executing meaningful action plans
- Champion The Robinson Way and lead teams through change with clear communication, visible support, and consistent reinforcement
- Drive sustainable account growth and retention through strategic account planning, pipeline reviews, CRM utilization, and data-driven insights
- Partner cross-functionally to improve account health, operational efficiency, profitability, customer commitments, key performance indicators, and accounts receivable
- Build trusted client relationships, support growth opportunities, enhance the customer experience, and serve as an escalation point for complex account needs
- Guide pricing and margin strategies, monitor market trends and business performance, and represent C.H. Robinson through industry, community, and campus engagement
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
