Manager, Account Management, AMER

DoiT

1d•Remote

About The Position

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The overall purpose of the Account Management Team is to look after DoiT’s existing customers. The Manager of Account Management will supervise, oversee, lead, manage, and motivate a team of Account Managers. The Manager is also responsible for the achievement of the collective KPI’s for the team established with the sales leadership.

Requirements

5+ years experience in account management in software, ISV, or cloud companies
Strong technical skills that enable you to engage productively with technical teams
Experience with AWS, GCP, or other major public cloud - mandatory
Ability to adapt to fast-changing nature of SaaS market: pivot and learn quickly
Ability to lead and influence a team
Strong executive presence in a customer-facing role
Strong verbal/written communication skills

Responsibilities

Establish monthly and quarterly KPI’s with the sales management team and coach your team to consistently exceed those goals
Oversee day to day team operation and performance, and exceed business KPIs
Discover training needs and provide coaching on DoiT processes and sales skills
Serve as the first-line escalation point for deal related challenges and deal reviews/discount approvals for the team
Work with the individual AMs to deliver QBRs to cloud vendors and mutual customers, when needed
Templatize reviews with customers - tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement
Maintain deep knowledge, context, & ownership of DoiT’s Account Management strategy, segmentations, and AE to AM handoff process to ensure that the team maintains a balanced book of business
The primary focus for Account Management is to drive engagement, growth, and retention with existing customers.
Collaborate with cross-functional teams to ensure input is captured, and your plan for customers is widely understood