Technical Account Manager, AMER

Talon.One•Boston, MA

2d•Remote

About The Position

Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

Requirements

2+ years of experience working as a Technical Account Manager, Integrations Consultant, or other related role
Experience with handling API integrations
Proven experience with SaaS based products
Previous experience with problem-solving in a troubleshooting environment
Passion for consulting and tactical empathy to apply and present complex solutions effectively
Excellent written communication skills with the ability to explain complex topics in easily understood and concise language
Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor
Analytical understanding with a high focus on data-driven decision making

Nice To Haves

Fluency in Spanish would be considered a big advantage

Responsibilities

Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction.
Work together with Customer Success Managers and our Engineering team towards providing great client service
Find new technology partners and integration possibilities
Manage customer expectations and lead them to customer satisfaction
Design Customer Onboarding processes
Work with support on escalated tickets