Manager, Account Executives (SMB)

Fin•San Francisco, CA

4d•Hybrid

About The Position

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Their AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by their own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with their natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, they're building the future of customer experience. The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin. They are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing their value-led sales strategy. For this big challenge, they are looking for an innovative, agile, and resilient Sales Leader to help them write the next chapter in the AI-first customer support space.

Requirements

5+ years in a quota carrying new business IC role with proven success
3+ years management experience
Previous experience building and executing on outbound sales motions
Exemplary new business sales experience
Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
Proven experience–and passion for–teaching and developing top talent
Experience developing GTM strategy, building, and executing operational plans
A builder of businesses, with the ability to attract and develop the best talent in the industry
Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
Adaptive, with the ability to balance short term and long term priorities
Proof of eligibility to work in the United States is required.

Nice To Haves

experience with Command of the Message and MEDDPICC a plus

Responsibilities

Work with senior leadership to define and implement effective sales strategies for the North American Commercial segment.
Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.
Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.
Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.
Track individual and team performance using CRM tools and reporting dashboards.
Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.
Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.
Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
Maintain a strong understanding of customer needs and market trends to support the team in closing deals.
Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.
Regularly report on team performance, sales pipeline, and market conditions to senior management.
Provide data-driven recommendations to improve sales performance and achieve growth targets.