Manager, 3rd Party Vendor Relationships
About The Position
This role is responsible for leading the strategy and day-to-day management of third-party vendor relationships that support HR operations. The Manager will play a critical role in ensuring high-quality service delivery, compliance with contractual obligations, and alignment with organizational goals. This is a highly visible position that partners across HR, Procurement, Finance, and Compliance to optimize vendor performance and drive continuous improvement across outsourced services. You will have the opportunity to shape vendor strategy, influence business outcomes, and enhance the employee experience through effective external partnerships.
Requirements
- Bachelor’s degree required (Human Resources, Business Administration, Supply Chain, or related field)
- Minimum of 6-8 years of relevant experience in vendor management, outsourcing, HR operations, or related field
- Experience managing third-party vendors, including performance management and contract oversight
- Strong understanding of service level agreements (SLAs), KPIs, and vendor governance practices
- Demonstrated ability to analyze performance metrics and translate insights into actionable improvements
- Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
- Strong problem-solving, communication, and organizational skills
- Knowledge of compliance, risk management, and audit practices related to vendor services
Nice To Haves
- Advanced degree (MBA or related) preferred
- Experience supporting HR functions (e.g., benefits administration, payroll, talent services) through outsourced vendors
- Background in healthcare, medical device, or regulated environments
- Familiarity with procurement and contract management processes
- Experience working in a global or matrixed organization
- Demonstrated experience leading vendor transformation or optimization initiatives
- Proficiency with analytics tools and reporting platforms
- Certified Professional in Supply Management (CPSM), HR certifications (e.g., SHRM-CP/SCP), or vendor management certifications
Responsibilities
- Oversee service delivery from third-party HR vendors, ensuring alignment with organizational standards and policies
- Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics
- Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met
- Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement
- Partner with cross-functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues
- Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards
- Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data
- Support contract lifecycle management, including negotiations, renewals, and changes to scope or services
- Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements
Benefits
- Inclusive work environment
- Respect for diversity and dignity
- Recognition of merit
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Manager
