Management Services Manager - Stead Family Children's Hospital - Environmental Services

UIOWA • Iowa City, IA

8d • Onsite

About The Position

The University of Iowa Health Care’s department of Environmental Services is seeking a Management Services Manager. This position oversees and manages the day-to-day operations of the Environmental Services team of approximately 100 front line staff and 6 front line leaders at Stead Family Children’s Hospital. The position reports to Director of Environmental Services. We as a department are responsible for the upkeep and cleaning of over 2.8 million square feet of the hospital. The department provides support through 24/7 operations. We are committed to providing the highest quality of environmental care services in order to maintain a functional and safe environment for patients, staff, visitors, and other individuals served by and providing services for The University of Iowa Health Care. The University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.
Percent of time: 100% Schedule: Monday – Friday 8:00 am to 5:00 pm

Requirements

• Bachelor’s degree or an equivalent combination of education and experience is required
• Considerable (3-5 years) management experience
• Considerable (3-5 years) of custodial experience
• Proficiency in computer software applications
• Excellent written and verbal communication skills
• Demonstrated experience with time management (i.e. setting priorities and managing multiple demands effectively)
• Considerable (5+ years) experience in customer service driven environment
• Minimum (2+ years) management experience working in a health care setting
• Ability to move up to 50 pounds

Nice To Haves

• Prior experience working in a large (500 + bed) academic medical facility
• Knowledge of the full spectrum of facilities management activities; ability to maintain, care for and develop commercial and physical facilities
• Ability to plan, mobilize and distribute resources to fulfill business objective and plans, may require ability to plan and administer a budget
• Ability to form and manage effective teams
• Certified Healthcare Environmental Services Professional(CHESP) credential
• Certification of Mastery of Infection Prevention (CMIP)

Responsibilities

• Coordinates and oversees facility functions and activities including cleaning, environmental quality, set up for special functions and event preparation.
• Orients and trains new and/or transferring employee(s) to the department cleaning methods and department/hospital policies and procedures.
• Evaluates employee performance, coaches, facilitates work unit or team activities and conducts or recommends disciplinary actions, promotions, and terminations.
• Schedules, directs, and inspects daily work activities of employees.
• Assists in planning and revision of departmental policies and procedures to include evaluation and recommendation of supplies and equipment.
• Develops and creates new ways to address customer service issues both with staff and departmentally.
• Ensures staff compliance with State of Iowa, Iowa Department of Public Health, State Board of Regents, OSHA and regulatory requirements for Hepatitis B (HBV) and Standard Precautions for the education, training and work practices.
• Conducts department competency/performance review according to departmental/University guidelines.
• Holds employee meetings on a regular basis to include formal training.
• Interview applicants and recommends candidates for appointment.
• Performs, recommends, and documents counseling and progressive discipline of employees.
• Prepares and maintains records and reports.
• Ability to work alongside employees with the collective goal of an excellent environmental outcome.
• Ability to work without direct supervision.
• Responds to customer complaints and requests from external departments related to the delivery and improvement of a broad scope of services.
• Communicates with senior leadership

Benefits

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation, sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager