Management Intern

Arizona State University•Tempe, AZ

1d•Onsite

About The Position

The Management Intern (MI) represents ASU and the Student Accessibility and Inclusive Learning Services and will work under the supervision of the Assistant Director to assist all accommodation service areas and will be cross-trained to support other department needs, including alternative format, alternative media, communication access, testing center operations, DART, and general operations of the office including payroll, human resources, and call center. The MI maintains a high level of integrity and professionalism in the department and throughout the ASU campus community. This is a short-term position. Please note that your position is also established through our department’s internal program and is based on a fiscal year that is currently scheduled to end on June 30, 2027. An additional one-year extension may be offered contingent upon annual review and approval. As a Management Intern with Educational Outreach and Student Services, you are required to be enrolled in a Graduate Program during the duration of your employment and continuation of your employment will be based on your at-will status as well as being enrolled in a Graduate Program.

Requirements

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Must be enrolled in a Graduate Program during the duration of your employment.
Must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Nice To Haves

Evidence of enrollment in a Master’s degree program, in a closely related field of study
Knowledge of optical character recognition software, word processing software, spreadsheets, and other general computer abilities.
Knowledge of HR systems
Ability to take direction and complete tasks independently on short deadlines
Previous customer service experience in an office environment
Working knowledge of computers: Word, Outlook, Excel and Internet
Ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

Responsibilities

Support the activities of the accommodation services areas (Alternative Format Services, Communication Access/Alternative Media services including interpreting, CART, captioning, and transcripts, Alternative Testing and DART Services).
Support student supervision, payroll processes, and human resources within the department.
Utilizes databases and spreadsheets to establish and track work flow through the department.
Understands the Confidentiality Agreement, FERPA Policy, and Critical Incident Response guidelines for ASU campus; maintains the confidentiality of matters relating to staff, students, and with regard to the disability service in general.
Develops and maintains a strong working knowledge of the Student Accessibility and Inclusive Learning Services (SAILS) policies and procedures for alternative print, testing, interpreting, and closed-captioning accommodations.
Work collaboratively across various departments within the University
Quickly and accurately locates and corrects errors in electronic documents.
Assist with the supervision/coordination of student workers.
Professionally represent department.
Duties as otherwise assigned