Management and Analysis Supervisor (Reporting Supervisor)

Ramsey County•(Ramsey County Government Center) Saint Paul, MN

17h•Hybrid

About The Position

This position is in Ramsey County’s Administration department on the Health & Wellness service team. It administers, plans, organizes, supervises, and coordinates the assigned unit’s functions, improving how the department manages information and operates programs. The role supports development and implementation of departmental policies and procedures, develops effective administrative systems and work processes, supervises professional, technical, and clerical staff, ensures compliance with state and federal regulations, and keeps department-specific information systems reliable and responsive to changing business practices. It uses information technology to support business innovation and performs related duties as assigned. The position leads management analysis and department-specific technology work, including data management, workflow analysis and redesign, software development and maintenance, project oversight, organizational change management, and coordination with County Information Services, state agencies, vendors, collaborative partners, and departmental users. It also monitors program needs and resources, supports revenue enhancement and audits, and may manage appeals and service billings in the Revenue Unit. The position is designated flex-work eligible. Employees may choose to work in-office full-time or use a flex schedule with at least two days per week in the office and other days in a remote-first environment. On-site responsibilities and schedule flexibility beyond the policy minimum are expected. A bachelor’s degree in a specified or closely related field and six years of relevant management-analysis or technical-systems experience are required, or an equivalent combination of education and related experience. No certification or licensure is required.

Requirements

Bachelor’s degree in Public Administration, Business Management, Business Administration, Management Information Systems, social or behavioral science, or a closely related field.
Six years of experience in management analysis or technical systems development, implementation, and support. Experience may include analysis of methods, systems, or major administrative systems or projects, including coordinating employees performing management-analysis or technical functions.
An equivalent combination of education and related experience may substitute for the stated education and experience requirements.
No certifications or licensure are required.
Applicants must complete the supplemental questionnaire clearly and completely; responses such as “see resume” or “see work history” are not accepted.
Employment offers are conditioned on passing a criminal background check.

Responsibilities

Promote a diverse, culturally competent, and respectful workplace.
Develop priorities, goals, and work standards for management analysis projects; prepare special reports, monitor progress, and resolve problems.
Hire, assign, supervise, and evaluate staff; hold unit meetings, advise staff on assignments and development, and ensure compliance with applicable requirements and standards.
Manage department data functions, including business-requirements definition and workflow analysis and redesign.
Manage the development lifecycle for department-specific software and the enhancement and maintenance of existing systems.
Meet with department managers and directors to ensure department-specific software supports changing business practices.
Work with staff to ensure software provided by vendors, the state, or collaborative partners meets business needs and provides value to the County.
Participate in committees and workgroups developing collaborative technology solutions; serve as a liaison to County Information Services and communicate departmental needs for enterprise-wide technology projects.
Support organizational change management for project-related changes and staff adherence to work standards and professional management-analysis practices.
Oversee department-specific information-systems projects, including schedules, priorities, staff direction, application testing, user review, modifications, and coordination when problems arise.
Represent the department at meetings and on committees with County departments, County Board staff, state officials, and community agencies.
Oversee development of training plans and curricula and ensure staff are trained.
Collect, analyze, and evaluate data on program trends and resource availability; recommend program priorities and set unit priorities, goals, and standards.
Administer, plan, organize, supervise, and coordinate assigned unit functions; maximize revenue collection and help interpret laws, policies, and regulations affecting organizational functions and business processes.
Review legislation and recommend assessments of its impact to department managers and directors; serve on the Minnesota Department of Human Services rule-making committee when assigned.
Assess the reasonableness of requested program updates and identify other needed changes, considering availability, coordination with County Information Services, and departmental priorities.
Coordinate line-of-business software projects with County Information Services, the Minnesota Department of Human Services, and departmental users.
Plan and oversee management analysis and revenue-enhancement programs in the Health and Wellness Administrative Division or assigned unit, including coordination of internal and external audits.
Manage Requests for Appeals in the Revenue Unit concerning social services and child care activities, and monitor service billings to Medical Assistance, health plans, and other payers when assigned in that area.
Maintain regular attendance according to the management-approved work schedule.