Management Analyst

County of Mecklenburg, NC•Charlotte, NC

1d•$63,080 - $78,850

About The Position

The Management Analyst position is responsible for data cleaning and data management, analysis, and performance reporting for our internal Health & Human Services programs and vendor partners. This position may also share system administrator duties for DCR's custom-built Salesforce platform, including responsibility for tasks such as user management, configuration changes, and building reports and dashboards. The ideal candidate will possess strong skills in communication, data analysis, Microsoft Excel, and Power BI; proficiency in database management; and an understanding of Salesforce (or similar customer relationship management database).

Requirements

Minimum of two years of experience in a related field
Bachelor’s degree in Business Administration, Public Administration, Statistics, Data Analysis, or a related field.
May require a valid North Carolina or South Carolina Driver's License
May require an Annual Motor Vehicle Record (MVR) check
Knowledge of: Principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of: Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of: Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of: Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
Skills: Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Skills: Understanding written sentences and paragraphs in work related documents
Skills: Talking to others to convey information effectively
Skills: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skills: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Abilities: Job / Organizational Fit: The extent to which activities and responsibilities available in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying; the extent to which an organization’s mode of operation and values are consistent with the type of environment that provides personal satisfaction
Abilities: Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Abilities: Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
Abilities: Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
Abilities: Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Abilities: Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Abilities: Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Computer Skills: Advanced proficiency in various computer applications including Microsoft Office Suite.

Nice To Haves

Master’s degree in Business Administration, Public Administration, or a related field.
Minimum of five years of quantitative and qualitative data analysis.
Minimum three years of project management.
Experience with Salesforce or similar database system.
Practiced in data visualization and proficient in PowerBI.
Knowledge of Health and Human Services programs.
Excellent written and oral communication skills.
Training and experience in applying research methodology and performing statistical analysis.
Strong attention to detail, quality, and accuracy.
Strong analytical and mathematical abilities.
Highly organized and capable of managing complex tasks simultaneously.
Able to establish and maintain positive and effective relationships with customers.
Able to work under minimal supervision.
Knowledge of performance management concepts.
Computer Skills: Proficiency in Power BI is preferred.
Computer Skills: Experience with Salesforce or similar database is preferred.

Responsibilities

Conducts research and analysis and advises management on results.
Analyzes financial and other data, including revenue, expenditure, customer, resource centers, and employment reports.
Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives.
Responds to requests from State, County, local municipality government, or community stakeholders.
Performs Salesforce system administrator duties such as assigning licenses, adjusting permissions, creating and editing fields, and building reports and dashboards.
Recommends necessary adjustments to department procedures.
Manages various projects aligned with Strategic Business Plan goals.
Gathers and organizes information about the problem to be solved or the procedure to be improved.
Interviews personnel and conducts on-site observations to determine the methods, equipment, and personnel that will be needed.
Develops solutions or alternative practices.
Recommends new systems, procedures, or organizational changes.
Make recommendations to management through presentations or written reports.
Confers with managers to ensure that the changes are working.