Management Analyst

City of Denton • Denton, TX

1d • Onsite

About The Position

Responsible for moderate to complex, administrative and management support for department/division Senior Management. Complete and facilitate internal and external project coordination, research, policy recommendations, and agenda management requiring a high level of analytical skills.

Requirements

• Bachelor's Degree in Public Administration, Business Administration, or related field; and, Two (2) years of experience in business analytics, general business, administrator, or related field; OR Any combination of related education, experience, certifications, and licenses will result in a candidate successfully performing the essential functions of the job.
• Knowledge of City of Denton policies and procedures.
• Knowledge of project management principles.
• Skill in moderate problem solving; identifying moderate-to-complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Skill in analyzing, researching, and compiling data and thoughts to solve problems.
• Skill at the intermediate level, working with Microsoft Office 365, and other software systems to complete work.
• Skill in providing exceptional service to internal and external customers.
• Skill in interpersonal relationships, including using tact, patience, and courtesy.
• Ability to communicate effectively, both in oral and in written forms, speak publicly, and listen intently to other points of view.
• Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to handle records and complex situations of a confidential nature.
• Ability to handle difficult and stressful situations with professional composure and confidentiality.
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to prepare budget documentation and to monitor expenditures to implement fiscal control and maintain budget compliance.
• Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 90 days of hire per state law).
• Must pass a drug test, driver's license check, criminal history background check, and social security number verification.

Responsibilities

• Conduct, coordinate, develop, and maintain reports on assignments and status updates on appropriate tracking mechanisms, including but not limited to Smartsheet and project dashboards.
• Perform both assigned and independent staff work, to include skilled administrative and operational duties, such as research, preparation and/or assistance and implementation on a variety of operating reports, feasibility studies, complex research projects, program development, meeting, and special event organization, and makes recommendations for improving service delivery.
• Research various city policies and procedures; draft proposed modifications and develops recommendations.
• Facilitate information flow and follow-up between internal and external stakeholders.
• Assist with the coordination and performance of cost-of-service analysis across all program areas; recommend fee adjustments and program revision/elimination where indicated.
• Complete data entry audits to ensure data integrity and adherence to processes and procedures.
• Investigate internal and external stakeholder concerns; perform research for issues coordinates and facilitates necessary actions to resolve concern as appropriate; when necessary, communicate directly for identification of service needs and address concern with appropriate written, verbal, or in-person follow-up.
• May perform delegated supervision on behalf of immediate supervisor and represent supervisor in his/her absence.
• Support leadership in the development, coordination, and reporting of Key Performance Indicators for the Department.
• Draft and prepare documents, including but not limited to, letters, memorandums, correspondence, manuals, spreadsheets, presentations, as needed.
• Represent the City at various civic, community, City Council, and city staff meetings when requested; organize and lead internal staff committee meetings as needed.
• Create reports used for billing, customer communication, and State reporting.
• Makes recommendations for rate setting for commercial & industrial utility customers.
• Receive, research, and respond to requests for public information.
• Assist senior management with development and monitoring of program/project budgets.
• Generate and analyze including, but not limited to, performance metrics, trends, data reports, and department information; provide summaries and recommendations to support senior management in strategic planning, resource allocation, and data-informed decision making.

Benefits

• Medical, dental, vision, coverage in addition to life and disability insurance plans
• Employee Health Clinic
• Paid Vacation Days and Paid Holidays
• Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level