Management Analyst (CARE Act Court Program)

Alameda County Superior Court•Oakland, CA

12d•$96,387 - $125,445•Onsite

About The Position

The Superior Court of California, County of Alameda is accepting applications for the position of Management Analyst within the CARE Act Court Program that is assigned to the Self-Help Services and Family Law Facilitator Unit of the Family Division. Under direction of the Managing Attorney of Self-Help and Family Law Facilitator, the CARE Act Court Program Management Analyst performs qualitative and quantitative analysis and prepares related recommendations, reports, and presentations in support of Court policy, operations, programs and initiatives. Please note that the continuance in this position is dependent on the availability of annual funding. This position provides operational, administrative, and participant support to the CARE (Community Assistance, Recovery, and Empowerment) Act Court. The incumbent will support the CARE Act Court by conducting screenings, scheduling petition appointments with self-help attorneys, assist CARE participants apply for public benefits, monitor and respond to inquiries received through CARE Act Court email account, and provide education and information to the public and outside agencies about the CARE Act Court process. The incumbent will also support CARE Act Court proceedings by attending in-person both on and offsite, coordinating operational needs including technology and facilities related requests, assist with courtroom logistics, and help ensure proceedings run efficiently; provide administrative and operational support to judicial officers, court staff, attorneys, service providers, and other stakeholders involved in CARE Act Court proceedings; coordinate, track and distribute participant incentives, supportive resources, and program materials and supplies in accordance with program guidelines; assist with data collection, statistics, and tracking of program outcomes; maintain strong working relationships with court staff, behavioral health providers, community-based organizations, county departments, law enforcement partners, and other multidisciplinary stakeholders to support coordinated service delivery and successful participant outcomes. The current vacancy is located at the Wiley W. Manuel Courthouse in Oakland, CA.

Requirements

Possession of a Bachelor's degree from an accredited college or university.
Two years of full-time work experience in court, government, or other policy, budget, or data analysis to include experience developing recommendations based on analyses conducted.
Additional qualifying work experience may substitute for the required education on a year-for-year basis. One year (2080 hours) of additional qualifying work experience will be considered equivalent to 30 semester units/45 quarter units.

Nice To Haves

Possession of a Master's degree from an accredited college or university is desirable but not required.
Experience working collaboratively with judicial officers, court staff, county agencies, justice partners, and community-based organizations.
Experience developing and managing projects and programs and coordinating multi-agency efforts.
Experience supervising and training staff, volunteers, and/or interns.
Experience working with the public and serving diverse populations including people with mental health diagnoses and people who are court-involved.
Experience coordinating operational needs with other departments including finance, facilities, human resources, security, and information technology.
Ability to communicate neutrally and clearly with individuals of diverse socioeconomic, cultural, disability and ethnic backgrounds.
Ability to interview, assess, and work with self-represented litigants and court participants, including completing court forms and explaining legal procedures.
Ability to read and understand legal codes and statutes especially as they relate to the California CARE Act.
Knowledge of principles and practices of court administration, organization, functions, services and management, including evidence-based practices, budget development and management, staff development and training; principles of program evaluation; principles and practices of business and public administration and organizational development; principles, practices and political implications of decisions on budgeting, fiscal management, personnel and contract management; methods of work planning, staffing analysis and project management; data collection and analytical techniques; Microsoft Office and other software systems; and methods and techniques of organizing work.
Ability to write in a detailed, clear, professional and timely style; administer projects and operations consistent with policies and goals; assist in selecting and training staff; promote and model positive office morale and esprit de corps; plan, organize, coordinate and evaluate programs and staff; work under the pressure of deadlines, conflicting demands and emergencies; establish and maintain working relationships with all levels of court staff, elective and appointive bodies, and members of the general public; understand, interpret and apply laws, rules and regulations; communicate in writing on matters related to division policies, funding and operations; prepare and evaluate a variety of narrative and statistical data and reports; revise and adapt procedures to changing needs; plan and implement training programs; analyze problems and identify solutions; write and gain approval for grant proposals; maintain confidential information when required by legal or ethical standards; facilitate meetings; analyze problems and complaints, and identify solutions; work effectively with staff, partners and clients from diverse backgrounds, including socioeconomic, cultural, ethnic, religious, and sexual orientation.

Responsibilities

Performs qualitative and quantitative analysis and prepares related recommendations, reports, and presentations in support of Court policy, operations, programs and initiatives.
Provides operational, administrative, and participant support to the CARE Act Court.
Conducts screenings, schedules petition appointments with self-help attorneys, assists CARE participants apply for public benefits, monitors and responds to inquiries received through CARE Act Court email account, and provides education and information to the public and outside agencies about the CARE Act Court process.
Supports CARE Act Court proceedings by attending in-person both on and offsite, coordinating operational needs including technology and facilities related requests, assisting with courtroom logistics, and helping ensure proceedings run efficiently.
Provides administrative and operational support to judicial officers, court staff, attorneys, service providers, and other stakeholders involved in CARE Act Court proceedings.
Coordinates, tracks and distributes participant incentives, supportive resources, and program materials and supplies in accordance with program guidelines.
Assists with data collection, statistics, and tracking of program outcomes.
Maintains strong working relationships with court staff, behavioral health providers, community-based organizations, county departments, law enforcement partners, and other multidisciplinary stakeholders to support coordinated service delivery and successful participant outcomes.
Defines problems; collects data, conducts analytical studies and administrative, operational and policy research; provides analysis, options and recommendations for executive level decision-making; assists in implementing selected options and recommendations; and assesses effectiveness of new programs, policies and procedures.
Identifies gaps in existing policies and procedures, identifies opportunities for improving the efficiency of business processes, and develops policies and procedures to meet those needs in assigned areas of responsibility; assists with the implementation of new programs, policies and procedures.
Develops and monitors program, unit, or Division budgets.
Conducts data collection and analysis and prepares ad hoc and periodic statistical and written reports required by the Court, the state and other governmental entities.
Serves as a liaison to justice system partners, representatives of state and local governmental and non-governmental organizations.
Maintains a knowledgebase of research on court operations best practices and tracks and analyzes proposed legislative bills, administrative rules, and regulations as related to assigned areas of specialization. Assists in training and educating staff and court partners on research and legislation as needed.
Represents the Division at meetings; attends policy and operational meetings and presents data to assist managers in making operational and administrative decisions; facilitates meetings; identifies, prioritizes, distributes and manages action items for a team.
Drafts and negotiates contracts to provide needed services and prepares grant applications; manages contracts; and assists in creating sustainability strategies for existing grant-funded programs.
Redesigns and improves forms and public notices; and coordinates publication and dissemination of such materials; responds to verbal and written public inquiries and surveys.
Supervises staff, independent contractors and consultants as required.
Performs other related duties as assigned.