Management Analyst, Associate - Personal Property Tax Management Analyst Associate

City of Richmond•Richmond, VA

9d•Onsite

About The Position

The Personal Property Tax Management Analyst Associate performs professional analytical work supporting the administration of Personal Property tax programs, projects, and processes. The position requires applied knowledge of state and local vehicle personal property tax laws, operational and financial analysis, and departmental administrative practices. This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather. Duties include but are not limited to Personal Property Tax Billing Operations: Coordinate the execution of routine and ad-hoc processes within the financial system to generate supplemental personal property tax bills based on vehicle liability updates, reassessments, high mileage or policy changes. Perform detailed quality control and validation checks on generated bills and bill reports prior to mailing to ensure accuracy and compliance with all tax laws and departmental policies. Research and resolve complex billing discrepancies and adjustments identified during the quality control process or reported by taxpayers. Research, gathers and analyzes data, prepares reports and recommendations, supports billing operations Assists in the development of policies and procedures Stay current on City ordinances, State statutes/regulations, and internal SOPs governing business taxes and collections. Customer Service & Issue Resolution: Serve as a primary point of contact to provide customer service and technical assistance to the public regarding complex personal property related tax and billing questions. Effectively interpret and explain complex tax information to citizens and other non-tax experts. Utilize electronic ticket management system to effectively track and monitor customer related communications and escalations. Data Management: Interpret and managing complex personal property related and financial data from internal and external collaborators and sources to maintain accuracy. Cross-reference and validate data from a variety of sources to ensure taxpayer accounts, and billing records are up-to-date and accurate. Accurately enter and retrieve data from electronic systems and databases to support operational functions. Operational Support & Policy: Interpret policies and procedures related to personal property tax operations. Recommend updates to procedures and workflows to improve efficiency, consistency, and taxpayer experience. Perform basic clerical functions such as filing, correspondence, and mail sorting as needed. Assist with the Department of Finance Administrative team to conduct records maintenance activities in compliance with guidelines governing record retention and shredding/destroying confidential or obsolete documents. Assist with staff training (e.g., systems use, customer service, compliance protocols). Provides backup supervisory support for the Personal Property team. Work involves collaboration with internal and external stakeholders and may include leading quality control efforts and guiding support staff.

Requirements

Knowledge of governmental accounting concepts
Knowledge of electronic databases and related software applications such as DMV Mainframe, JD Powers Valuation
Knowledge of governmental tax policies and procedures
Knowledge of standard office technology and equipment
Knowledge of State and City codes pertaining to the assessment and valuation of taxes
Knowledge of intermediate to advanced level mathematics and statistics as applicable to assessment measures and assessment ratio studies
Thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat
Account management skills
Basic mathematics skills
Skills in analyzing and aggregating data
Skills in analyzing and interpreting manuals and operating procedures
Skills in assisting with special projects and programs
Skills in communicating with various internal and external departments effectively
Skills in communicating results of analyses and recommendations professionally and effectively with senior management and peers
Skills in conducting basic analyses
Skills in developing manuals and operating procedures as necessary
Skills in developing recommendations and reports
Skills in gathering and compiling data
Skills in maintaining records, data, and other information in department of focus
Skills in performing various administrative duties such as answering phones, ordering supplies, etc.
Skills in proofreading and editing
Skills in preparing and submitting documents related to focus area
Skills in working in a team environment
Customer service skills
Skills in interacting with potentially irate or irrational customers
Excellent oral and written communication skills
Skills in maintaining records
Staff supervision skills
Oral and written communication skills
Proficiency at Microsoft Office Suite
Data entry skills
Problem-solving skills
Research skills
Ability to multi-task; manage multiple priorities and deadlines
Ability to organize
Ability to follow standard procedures and established practices
Ability to exhibit integrity
Ability to maintain a professional demeanor
Ability to think critically; Problem-solve
Ability to work in teams
Bachelor's degree in business administration, finance, accounting, or related field
Four years of experience in a related field
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Nice To Haves

Some assignments may require a valid Driver's License with a satisfactory driving record, and a valid Commonwealth of Virginia Driver's License.

Responsibilities

Coordinate the execution of routine and ad-hoc processes within the financial system to generate supplemental personal property tax bills.
Perform detailed quality control and validation checks on generated bills and bill reports.
Research and resolve complex billing discrepancies and adjustments.
Research, gather and analyze data, prepare reports and recommendations, and support billing operations.
Assist in the development of policies and procedures.
Stay current on City ordinances, State statutes/regulations, and internal SOPs governing business taxes and collections.
Serve as a primary point of contact to provide customer service and technical assistance to the public regarding complex personal property related tax and billing questions.
Interpret and explain complex tax information to citizens and other non-tax experts.
Utilize electronic ticket management system to effectively track and monitor customer related communications and escalations.
Interpret and manage complex personal property related and financial data from internal and external collaborators and sources.
Cross-reference and validate data from a variety of sources to ensure taxpayer accounts, and billing records are up-to-date and accurate.
Accurately enter and retrieve data from electronic systems and databases.
Interpret policies and procedures related to personal property tax operations.
Recommend updates to procedures and workflows to improve efficiency, consistency, and taxpayer experience.
Perform basic clerical functions such as filing, correspondence, and mail sorting.
Assist with the Department of Finance Administrative team to conduct records maintenance activities.
Assist with staff training (e.g., systems use, customer service, compliance protocols).
Provides backup supervisory support for the Personal Property team.
Work involves collaboration with internal and external stakeholders and may include leading quality control efforts and guiding support staff.