Management Analyst 2-Bilingual

State of Nevada•Las Vegas, NV

4d•Onsite

About The Position

The Department of Business and Industry is hiring to fill a Management Analyst 2 position within the Consumer Affairs Unit in Las Vegas. The incumbent will support programs and analytical functions that help protect Nevada consumers to include ensuring all program activities comply with applicable laws, regulations, policies, and internal controls while supporting Consumer Affairs objectives, staff, and fiscal integrity. Under the direction of the Director or designee within the Nevada Department of Business and Industry, the incumbent will assist the Commission on Minority Affairs with conducting research, data collection, investigations, and statistical analysis related to minority affairs; coordinate administrative functions including management of the Commission’s budget, programs, public meetings, and statutory responsibilities assigned under Nevada Revised Statutes; and serves as the Department’s Language Access Coordinator. They also provide analytical guidance, compliance tracking, and operational support to Consumer Affairs program to include investigative and fiscal staff support and tracking deliverables and deadlines and manage assigned Consumer Affairs initiatives and ensure operations are completed in compliance with state requirements to include conducting and supporting analytical, financial, and investigative studies related to Consumer Affairs programs; compiling and evaluating consumer complaint data, case statistics, enforcement trends, and program outcomes; preparing written reports summarizing findings and offering recommendations to strengthen consumer protection. Additionally, they perform minority and demographic reporting; utilize their bilingual communication skills to assist consumers, translate complaint information when required, support bilingual outreach efforts, and help ensure accurate and culturally responsive service delivery; analyze and refine Consumer Affairs operating procedures, investigative workflows, public outreach processes, and complaint intake systems to improve efficiency, accuracy, and customer service; coordinate development of public-facing materials and automated tools used to process consumer information; participate in the preparation, monitoring, and maintenance of the Consumer Affairs biennial budget and program budgets; project future workload and cost trends; prepare fiscal justifications; ensure compliance with state policies and program requirements; review, research, and monitor legislation affecting consumer protection programs; analyze potential operational impacts; brief management; and recommend appropriate action.

Requirements

Two or more years of applicable experience as described in the job duties
Graduation from high school or equivalent education
Knowledge of statistical and research methodology
Knowledge of contract development and oversight
Skill in organizing, planning, implementing, and overseeing multiple programs or areas of responsibility
Ability to analyze organizational and administrative programs, policies, and procedures, prepare plans for revision, and make recommendations
Ability to perform statistical computations such as correlation studies, variance analysis, averages, and trends
Ability to analyze user needs and develop appropriate solutions and requirements
Ability to organize materials, information, and resources systematically to optimize efficiency
Ability to organize, plan, implement, and oversee multiple programs
Ability to establish and maintain effective working relationships with coworkers, other agencies, and the public
Ability to negotiate and exchange ideas, information, and opinions with others to formulate policies, programs, and reach consensus
Ability to define problems, identify trends, analyze issues, solve problems, and communicate solutions
Ability to produce clear, concise and valid operational manuals, reports, and other presentation materials

Nice To Haves

Bilingual communication skills

Responsibilities

Conduct research and analyze legislative implications.
Determine software application program needs or requirements.
Review and monitor contracts.
Make recommendations on policy and procedure improvements.
Provide recommendations to management regarding programs and/or work unit activities.
Prepare reports and correspondence.
Review, write, revise, and recommend administrative policies or procedures for the work unit and/or assigned programs.
Conduct statistical or investigative studies, compile and analyze data, and prepare and present reports summarizing study results and conclusions.
Develop, manage, review, and make recommendations on contracts and the contracting process.
Review, monitor, and research bills submitted to the Legislature impacting the work unit, inform management of possible implications, and recommend an appropriate course of action.
May train, supervise, schedule, and evaluate the performance of employees, and other supervisory duties as appropriate for managing people.
Perform related duties as assigned.
Assist the Commission on Minority Affairs with conducting research, data collection, investigations, and statistical analysis related to minority affairs.
Coordinate administrative functions including management of the Commission’s budget, programs, public meetings, and statutory responsibilities.
Serve as the Department’s Language Access Coordinator.
Provide analytical guidance, compliance tracking, and operational support to Consumer Affairs program.
Manage assigned Consumer Affairs initiatives and ensure operations are completed in compliance with state requirements.
Compile and evaluate consumer complaint data, case statistics, enforcement trends, and program outcomes.
Perform minority and demographic reporting.
Utilize bilingual communication skills to assist consumers, translate complaint information when required, support bilingual outreach efforts, and help ensure accurate and culturally responsive service delivery.
Analyze and refine Consumer Affairs operating procedures, investigative workflows, public outreach processes, and complaint intake systems to improve efficiency, accuracy, and customer service.
Coordinate development of public-facing materials and automated tools used to process consumer information.
Participate in the preparation, monitoring, and maintenance of the Consumer Affairs biennial budget and program budgets.
Project future workload and cost trends.
Prepare fiscal justifications.
Ensure compliance with state policies and program requirements.
Analyze potential operational impacts.
Brief management.
Recommend appropriate action.